Cybersecurity Operations Program Manager - Remote

Aprio; Philadelphia (Philadelphia County); Hybrid; USD 145,000 - 160,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401k with Profit Sharing

Parental Leave

Job summary

Aprio is seeking a Program Manager to lead the operational program for the Cybersecurity Operations team. You will own the program infrastructure around daily defensive operations, including on-call coverage, incident coordination, vendor relationships, and executive reporting.

You will partner with analysts, Detection Engineering, GRC, and external partners to ensure consistent, accountable performance and continuous improvement.

Qualifications

• 3+ years in cybersecurity, IT GRC, or technical program management, or equivalent experience in a regulated industry with cybersecurity or GRC exposure.
• Working knowledge of how a security operations team runs, including on-call rotations, alert-quality review, shift handoffs, and escalation paths.
• Experience managing vendor relationships, ideally with DFIR retainer firms, threat intelligence providers, or security tooling vendors.
• Strong written communication skills, including executive reports and post-incident review documents that hold up to audit and client review.
• Experience coordinating people through incidents or other time-pressured situations without serving as the technical decision-maker.
• Experience supporting audits by collecting evidence and mapping operational activities to control requirements.
• Familiarity with at least one security or compliance framework (NIST CSF, NIST 800-171/53, ISO 27001, SOC 2, HIPAA, PCI, CMMC, or similar) at an operating-program level.

Responsibilities

• Own the SOC operating cadence, including the on-call rotation, alert-quality review cycle, shift handoffs, and escalation paths; identify and resolve process drift early.
• Coordinate live incidents by keeping the right people engaged, recording decisions in real time, and assigning and tracking follow-up actions — technical decisions remain with the incident lead.
• Design, facilitate, and document quarterly tabletop exercises for the Operations team; support larger cross-functional exercises involving legal, IT, and business leaders.
• Run structured post-incident reviews following significant incidents, using severity levels defined in the incident response plan, and ensure lessons feed back into playbooks and the detection backlog.
• Produce monthly and quarterly Operations reports for leadership covering metrics such as MTTR, alert volume, true-positive rate, on-call load, incident frequency, and audit findings — presented so an executive can read them without a technical walkthrough.
• Maintain the analyst training matrix mapped to NICE Workforce Framework work roles; track completion and keep it current as workforce evidence for audits.
• Own day-to-day relationships with DFIR retainer firms, threat intelligence providers, and SIEM/EDR vendor account teams; manage SLA reviews and maintain renewal dates.
• Provide Operations evidence to the GRC pod for client, vendor, and certification audits; map Operations activities to the controls that depend on them.
• Maintain the annual, quarterly, and monthly Operations program calendar covering tabletop dates, audit windows, vendor reviews, training cycles, and on-call planning.
• Coordinate cross-functional handoffs with Detection Engineering, GRC, IT Service Management, and the Identity team

Skills

Cybersecurity operations knowledge

Vendor management

Executive reporting

Executive communication

Incident coordination

Education

Bachelor's degree in Computer Science, Information Systems, Cybersecurity, or related field

PMP certification

CISM certification

CRISC certification

GCPM certification

ITIL certification

Tools

SIEM dashboards

Case-management reporting

On-call platforms

SOC tooling experience

Job description

Aprio is seeking a Program Manager to lead the operational program for the Cybersecurity Operations team. You will own the program infrastructure around daily defensive operations, including on-call coverage, incident coordination, vendor relationships, and executive reporting.

You will partner with analysts, Detection Engineering, GRC, and external partners to ensure consistent, accountable performance and continuous improvement.