Cybersecurity Operations Manager/ TAM – CrowdStrike Certified - Face to Face Interview

Centraprise, Corp.; San Diego (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

Centraprise, Corp. seeks an experienced Cybersecurity Operations Manager / TAM to act as the onsite liaison for clients. This 12-month contract leads operational oversight of CrowdStrike services, including implementation, adoption, governance, and daily coordination between teams.

The role requires 10+ years in cybersecurity, 3+ years with CrowdStrike Falcon tech, and relevant certifications. Apply for a leadership-focused frontier in a customer-facing, high-stakes environment.

Qualifications

• 10+ years in cybersecurity operations, incident response, threat detection or related MSSP work.
• 5+ years in leadership/management or customer-facing roles.
• 3+ years with CrowdStrike Falcon technologies and related products.

Responsibilities

• Oversee operational governance and service delivery for CrowdStrike services.
• Lead implementation and onboarding of CrowdStrike services.
• Coordinate incident response and remediation efforts across client environments.
• Maintain executive dashboards, RAID logs, and service reviews.
• Ensure action items are tracked and resolved with client teams.

Skills

Leadership

Cybersecurity operations

Incident response

Threat detection

Governance

Education

CISSP

CISM

CCSP

GIAC certifications (GCIH/GCED)

CompTIA Security+

PMP

ITIL 4 Foundation

Microsoft Security Operations Analyst/Cybersecurity Architect

Tools

Jira

Job description

Cybersecurity Operations Manager/ TAM – CrowdStrike Certified

12+ Months Contract

Job Description

We are seeking an experienced Cybersecurity Operations Manager / Technical Account Manager (TAM) to serve as the onsite liaison among clients. This 12-month role will lead operational oversight of CrowdStrike services, including implementation, adoption, governance, and daily coordination.

Experience

• 10+ years of cybersecurity experience spanning security operations, incident response, threat detection, exposure management, or managed security services
• 5+ years of experience
• 3+ years of operational experience with CrowdStrike Falcon technologies, preferably Falcon Complete, Insight, Identity Protection, Exposure Management, Next-Gen SIEM, or Guardian / AIDR

Cybersecurity and Leadership

• CISSP - Certified Information Systems Security Professional.
• CISM - Certified Information Security Manager.
• CCSP - Certified Cloud Security Professional.
• GIAC Certified Incident Handler (GCIH), GIAC Certified Enterprise Defender (GCED), or comparable GIAC certification.
• CompTIA Security+ for candidates whose broader experience demonstrates senior-level capability.

CrowdStrike

• Other current CrowdStrike credentials relevant to Falcon Complete, identity, exposure management, or Next-Gen SIEM.

Program and Service Management

• PMP - Project Management Professional.
• ITIL 4 Foundation or advanced ITIL certification.
• Microsoft Certified: Security Operations Analyst Associate or Cybersecurity Architect Expert.

Core Skills

• Methodologies & Delivery: Jira, ITIL
• Industry & Domain Knowledge: Active Directory, CIS Controls, ISO/IEC 27001
• Security & Compliance: MITRE ATT&CK

Key Responsibilities

• Lead operational oversight of CrowdStrike services.
• Lead the successful implementation and onboarding of CrowdStrike services.
• Establish governance, operational reviews, escalation paths, and service-management processes.
• Manage CTEM operations and remediation coordination.
• Manage Falcon Guardian / AIDR administration and operating processes.
• Assist ICW in maturing security operations and incident-response processes.
• Act as the primary operational liaison for Falcon Complete service matters.
• Coordinate critical-incident communications, follow-up actions, and closure.
• Ensure recommendations are assigned, tracked, and resolved by the appropriate ICW or the client team.
• Coordinate implementation workstreams, dependencies, risks, and delivery with the client as the GSI.
• Maintain accountability through documented owners, due dates, actions, and escalations.
• Coordinate response and remediation across infrastructure, endpoint, identity, cloud, and application teams.
• Lead day-to-day administration and operating processes for CTEM and Falcon Guardian / AIDR.
• Coordinate exposure prioritization, remediation, tuning, reporting, and continuous improvement.
• Integrate findings into ICW workflows and partner with asset owners to reduce risk.
• Lead weekly operational and monthly service reviews.
• Maintain a RAID log covering risks, assumptions, issues, and dependencies.
• Create executive dashboards and concise status reporting.
• Maintain the roadmap, RACI, escalation model, and transition plan.
• Implement oversight, deployment coordination, and operational transition plan.