CrowdStrike Technical Account Manager (TAM)

Centraprise, Corp.; San Diego (CA); On-site; USD 190,000 - 230,000; Full time

Job summary

Centraprise Corp. seeks an experienced Cybersecurity Operations Manager for a 12‑month contract in San Diego. The role focuses on leading CrowdStrike onboarding, governance implementation and escalation workflows while coordinating CTEM operations and remediation across processes.

You will oversee Falcon Guardian/AIDR administration, mature security operations, and drive executive reporting with cross‑functional teams. Onsite work in San Diego is required for the full term.

Qualifications

• 10+ years in cybersecurity including security operations and incident response.
• 5+ years leading enterprise SOC/MDR or related programs.
• 3+ years hands-on with CrowdStrike Falcon technologies.
• Experience in senior client-facing roles and governance activities.
• Proven ability to handle critical escalations and executive reporting.

Responsibilities

• Lead onboarding and successful implementation of CrowdStrike services.
• Establish governance, operational reviews, escalation paths and service-management processes.
• Manage CTEM operations and remediation coordination.
• Oversee Falcon Guardian / AIDR administration and related processes.
• Assist ICW in maturing security operations and incident-response practices.
• Complete knowledge transfer and operational-readiness documentation by end of assignment.

Skills

Cybersecurity expertise

Incident response leadership

SOC/MDR program leadership

Client-facing professionalism

Governance & reporting

Cross-functional coordination

Tools

CrowdStrike Falcon

Job description

ICW (Financial Services)/JP0123/Cybersecurity Operations Manager

Contract

Primary Objectives During the First Year:

• Lead the successful implementation and onboarding of CrowdStrike services.
• Establish governance, operational reviews, escalation paths, and service-management processes.
• Manage CTEM operations and remediation coordination.
• Manage Falcon Guardian / AIDR administration and operating processes.
• Assist ICW in maturing security operations and incident-response processes.
• Complete knowledge transfer and operational-readiness documentation before the end of the assignment.

Required Experience and Qualifications:

• 10+ years of cybersecurity experience spanning security operations, incident response, threat detection, exposure management, or managed security services.
• 5+ years leading enterprise SOC, MDR, incident-response, or managed-security programs.
• 3+ years of operational experience with CrowdStrike Falcon technologies, preferably Falcon Complete, Insight, Identity Protection, Exposure Management, Next-Gen SIEM, or Guardian / AIDR.
• Experience in a senior client-facing role such as TAM, Security Operations Manager, SOC Manager, Service Delivery Manager, or Cybersecurity Program Manager.
• Proven coordination across customers, cybersecurity vendors, and global systems integrators during implementation and operations.
• Experience with critical escalations, governance, executive reporting, service reviews, and cross-functional remediation.
• Ability to work onsite in San Diego for the 12-month assignment.
• Strong communication skills and the ability to translate technical issues into business impact and clear actions.