Cybersecurity Operations Controller

CB5 Solutions LLC.; Colorado Springs (CO); On-site; USD 90,000 - 130,000; Full time

Job summary

cb5 Solutions LLC seeks a Cybersecurity Operations Controller to support a US DoD client, overseeing day-to-day security operations and ensuring mission-critical systems stay healthy and secure. You will coordinate incident response, change management, and continuous improvement initiatives across enterprise environments.

The role requires DoD experience, ITIL knowledge, and active DoD security clearance. Collaboration with system admins, network engineers, and stakeholders is essential to

Qualifications

• 4+ years of IT operations management experience.
• 6+ months in a management or leadership role.
• Experience spanning multiple enterprise environments including DoD and commercial.
• Deep understanding of the ITIL framework and related processes.
• DoD 8570/8140 compliant certifications.
• Active DoD Secret Security Clearance.

Responsibilities

• Support DoD/DoD agency operations, ensuring health and continuity of critical IT security infrastructure.
• Coordinate operational security activities, monitoring, and change management.
• Monitor enterprise operations for system health, availability, and performance.
• Lead incident and problem management, including root cause analysis and remediation.
• Document service interruptions and maintain operational records.

Skills

Verbal communication

Written communication

Leadership

Stakeholder management

Education

Bachelor's degree in CS/IT

Tools

SolarWinds

Splunk

Netcool

HP OpenView

Job description

At cb5, we are on a mission to find exceptional talent. Our tight-knit organization is led by five brothers, each technology leaders in their respective technical fields and driven to foster a culture of excellence through solidarity. We are seeking a Cybersecurity Operations Controller to serve as a member of the Cybersecurity Operations team.

Description of Duties

As the Cybersecurity Operations Controller:

• The Cybersecurity Operations Controller supports a US DoW/DoD agency, ensuring the health, stability, and continuous operation of critical IT security infrastructure. This role is vital to situational awareness and operational continuity for mission-critical enterprise systems and services across the Department of Defense. The Operations Controller oversees day-to-day security operations, drives best practices, promotes automation, and champions continual service improvement to optimize security operations and reduce organizational risk.
• Serve as the primary point of contact for coordination of operational security activities, monitoring, and change management.
• Monitor enterprise operations for system health, availability, and performance using various monitoring tools.
• Coordinate real-time responses to outages, incidents, and service degradations; ensure timely escalation and resolution.
• Lead incident and problem management activities, including root cause analysis and remediation.
• Track and document scheduled and unscheduled service interruptions (Authorized Service Interruptions – ASIs).
• Maintain operational documentation, daily activity logs, and cybersecurity registers.
• Provide 24/7 mission support during shift-based operations, including nights, weekends, and holidays as needed.
• Support operational reporting and analysis to improve situational awareness, operational tempo, and mission readiness.
• Interface with system administrators, network engineers, cybersecurity personnel, and government stakeholders.
• Manage change control processes, minimizing risk to cybersecurity services.
• Ensure team compliance with processes, procedures, and Systems Engineering principles.
• Communicate status and operational health to stakeholders, including senior leadership.
• Drive continuous improvement initiatives within cybersecurity operations.

Basic Requirements

• Must have 4, or more, years of directly related experience in IT operations management, network control center (NCC), or enterprise operations center (EOC) roles.
• Must have 6, or more, months of experience working in a management or leadership role.
• Must have IT operational management experience spanning multiple enterprise environments, including DoD and commercial.
• Must have a deep understanding of the ITIL framework and best practices, including incident management, problem management, change management, and service release management.
• Must be familiar with enterprise monitoring tools (e.g., SolarWinds, Splunk, Netcool, HP OpenView).
• Must have strong verbal and written communication skills, and be able to interact effectively with senior leadership.
• Must have 1, or more, DoD 8570/8140 compliant certifications.
• Must have, or be able to obtain, an active DoD Secret Security Clearance.

Desired Requirements

• Bachelor’s degree, or higher, in Computer Science, Information Technology, or a related field.
• Experience in DoD IT operations.
• ITIL Strategic Leader certification.
• ITIL certification (e.g., ITIL 4 Foundation, ITIL 4 Managing Professional)
• Relevant technical certifications (e.g., Microsoft Certified: Azure Administrator Associate, AWS Certified SysOps Administrator – Associate)

cb5 Solutions LLC is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, veteran status, or any other protected characteristic.