Cybersecurity Operations Controller MDX - SSFB/HSV

Amentum; Colorado Springs (CO); On-site; USD 150,000 - 180,000; Full time

Job summary

Amentum is seeking a Cybersecurity Operations Controller to oversee health, stability, and continuous operation of critical IT security infrastructure at DoD facilities. You will monitor, coordinate, and report on operational status across complex environments and lead incident management.

The role requires strong communication with senior leadership, 24/7 support capability, and adherence to ITIL practices.

Qualifications

• Must have 6 or more years of general (full-time) work experience.
• Must have 4 or more years of directly related IT operations management, NCC, or EOC experience.
• Must have 6 or more months in a management or leadership role.
• Must have IT Operational Management across multiple enterprise environments, including DoD and commercial.
• Must understand ITIL best practices (incident, problem, change, release management).
• Must be familiar with enterprise monitoring tools (e.g., SolarWinds, Splunk, Netcool, HP OpenView).
• Must have 8570 or 8410 compliant certifications.
• Must have or obtain an active DoW Secret Security Clearance.

Responsibilities

• Coordinate operational security activities, monitoring, and change management.
• Monitor system health, availability, and performance using monitoring tools.
• Coordinate real-time responses to outages, incidents, and service degradations; ensure escalation and resolution.
• Lead incident and problem management, including root cause analysis.
• Document service interruptions (ASIs) and maintain operational logs.
• Provide 24/7 mission support during shift-based operations, including nights and weekends.
• Support operational reporting to improve situational awareness and mission readiness.
• Interface with system administrators, network engineers, cybersecurity personnel, and government stakeholders.
• Manage change control processes and minimize cybersecurity risk.
• Ensure compliance with processes and Systems Engineering principles.
• Communicate status to stakeholders and senior leadership.
• Drive continuous improvement in cybersecurity operations.

Skills

IT operations management

Leadership

Communication

ITIL practices

Monitoring tools

Education

Bachelor's degree in Computer Science/Information Technology

ITIL Certification

8570/8410 compliant certifications

Tools

SolarWinds

Splunk

Netcool

HP OpenView

Job description

Cybersecurity Operations Controller

Location: Schriever Space Force Base, Colorado Springs, CO or Redstone Arsenal, Huntsville, AL

Relocation Assistance: None available at this time

Remote/Telework: NO - Not available for this position

Clearance Type: DoW Secret

Shift: Day shift

Travel Required: Up to 10% of the time

Description of Duties

The Cybersecurity Operations Controller is part of Amentum's Missile Defense Division and directly supports the Missile Defense Agency (MDA).

The Cybersecurity Operations Controller ensures the health, stability, and continuous operation of critical IT security infrastructure. This role plays a vital role in situational awareness and operational continuity for mission-critical enterprise systems and services across the Department of Defense. The ideal candidate brings a proactive approach to monitoring, coordinating, and reporting on operational status across complex IT environments. The Ops Controller oversees day-to-day security operations, drives best practices, promotes automation, and champions continual service improvement initiatives to optimize security operations and reduce organizational risk.

Key Responsibilities

• Serve as the primary point of contact for coordination of operational security activities, monitoring, and change management.
• Monitor enterprise operations for system health, availability, and performance using various monitoring tools.
• Coordinate real‑time responses to outages, incidents, and service degradations; ensure timely escalation and resolution.
• Lead incident and problem management activities, including root cause analysis and remediation.
• Track and document scheduled and unscheduled service interruptions (Authorized Service Interruptions - ASIs).
• Maintain operational documentation, daily activity logs, and cybersecurity registers.
• Provide 24/7 mission support during shift-based operations, including nights, weekends, and holidays as needed.
• Support operational reporting and analysis to improve situational awareness, operational tempo, and mission readiness.
• Interface with system administrators, network engineers, cybersecurity personnel, and government stakeholders.
• Manage change control processes, minimizing risk to cybersecurity services.
• Ensure team compliance with processes, procedures, and Systems Engineering principles.
• Communicate status and operational health to stakeholders, including senior leadership.
• Drive continuous improvement initiatives within cybersecurity operations.

The successful candidate will:

• Have strong verbal and written communication skills
• Be able to interact effectively with senior leadership.

Basic Requirements

• Must have 6 , or more, years of general (full‑time) work experience
• o May be reduced with completion of advanced education
• Must have 4 , or more, years of directly related experience in IT operations management, network control center (NCC), or enterprise operations center (EOC) roles.
• Must have 6 , or more, months of experience working in a management or leadership role
• Must have IT Operational Management experience spanning multiple enterprise environments, including DoD and commercial.
• Must have a deep understanding of ITIL framework and best practices, including incident management, problem management, change management, and service release management.
• Must be familiar with enterprise monitoring tools (e.g., SolarWinds, Splunk, Netcool, HP OpenView, etc.).
• Must have 1, or more, 8570 or 8410 compliant certifications
• Must have, or obtain, an active DoW Secret Security Clearance

Desired Requirements

• Have a Bachelor's degree, or higher, in computer science, Information Technology,
• Have experience in a specific industry (e.g., MDA, DoD IT Operations).
• Have project management experience.
• Have an ITIL Strategic Leader certification.
• Have 1, or more, certifications:
• o ITIL Certification (e.g., ITIL 4 Foundation, ITIL 4 Managing Professional)
• o Relevant technical certifications (e.g., Microsoft Certified: Azure Administrator Associate, AWS Certified SysOps Administrator - Associate)

Compensation Details

$150,000 - $180,000

The compensation range or hourly rate listed for this position is provided as a good‑faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.

Benefits Overview

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This position will be posted for a minimum of 3 days. If a candidate has not been selected at that time, it will continue to be posted until a suitable candidate is selected or the position is closed.