Cybersecurity Analyst

United Communications; Franklin (TN); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Security certification support

Career growth path

Professional development opportunities

Job summary

United Communications, based in Franklin, TN, is seeking a Cybersecurity Analyst to rise from foundational IT roles into security operations, vulnerability management, and incident response. The role focuses on triaging alerts, documenting findings, and supporting runbooks and internal security awareness initiatives.

The position is full-time, on-site at the Berry Farms facility, with opportunities for professional development and security certification support as part of our employee growth

Qualifications

• Hands-on IT or cybersecurity experience required.
• Bachelor's degree preferred but not required.
• Certifications or equivalent practical prep recommended.

Responsibilities

• Security Alert Triage and MDR coordination and follow-up.
• Vulnerability management: review scans and remediation status.
• Incident response support and evidence gathering.
• Control reviews and security operations support and documentation.

Skills

IT experience

Cybersecurity prep

Documentation & tickets

Certifications prep

Education

Bachelor's degree preferred

Job description

IT’S NOT GOING OUT OF OUR WAY; IT IS OUR WAY!

At United Communications, we’ve been connecting Middle Tennessee communities for over 75 years. What began as a rural telephone service in 1947 has evolved into one of the region’s fastest, most reliable internet providers—recognized by Broadband Now for top speeds and customer satisfaction. We deliver fiber and fixed wireless solutions with a personal, local touch. In partnership with Middle Tennessee Electric, we’re expanding broadband access to underserved areas, making this an exciting time to join our growing team and build your career.

WHY UNITED?

• Award-Winning Culture: 2023 & 2024 Best Places to Work
• Trusted Local Employer for over 75 Years: 4.7 Google Star Rating
• Commitment to Employee Well-Being & Satisfaction: Employee-Focused Benefit Offerings
• Top 100 Fiber-To-The-Home Leader
• 401k + Match, HSA, and more!

SUMMARY

The Cybersecurity Analyst is designed for technically capable candidates ready to transition into a dedicated security role. We are seeking candidates with foundational experience in systems administration, network engineering, or infrastructure operations who want to apply their skills into security operations, vulnerability management, and incident response.

This position will be responsible for the triage and documentation of security alerts under supervision, tracking vulnerability findings and remediation status', maintaining runbooks, tickets, and incident notes, escalation of suspicious/malicious events, and supporting internal security awareness initiatives.

POSITION SCHEDULE AND ONSITE REQUIREMENTS

This is a direct-hire, full-time, on-site position located at our Franklin location in Berry Farms.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Duties include the following, but other duties may be assigned as required.

• Security Alert Triage and MDR Coordination
  • Review, document, and triage security alerts from MDR, SIEM, EDR, and other security monitoring platforms.
  • Track MDR findings, recommendations, and open follow-up items through resolution.
  • Escalate suspicious, unclear, or high-risk activity.
• Vulnerability Management
  • Review vulnerability scan results and assist with identifying affected systems, owners, severity, and remediation status.
  • Follow up with internal teams and system owners on assigned tasks.
  • Maintain vulnerability management documentation, dashboards, reports, and recurring status updates.
• Incident Response Support
  • Perform initial incident response activities as assigned.
  • Gather evidence such as alerts, logs, screenshots, user reports, and other timeline information.
  • Assist with phishing investigations.
  • Assist with post-incident documentation, lessons learned, and follow-up tracking.
• Control Reviews & Security Operations support.
  • Assist with recurring cybersecurity control reviews.
  • Support user access and identity-related security reviews.
  • Assist with security awareness tasks, internal cybersecurity requests, and routine operational inquiries.
  • Assist with regular compliance related reviews.
  • Support continuous improvement of security operations.

WHAT YOU BRING

Required Qualifications

• 2+ years of hands-on experience in IT, systems administration, network support, infrastructure operations or DevOps, military technical roles, or equivalent practical experience.
• Bachelors in relevant field of study preferred but not required.
• Demonstrated preparation for cybersecurity through education, certifications, labs, CTF's, home projects, internships, or security adjacent work.
• Foundational understanding of operating systems, networking, identity/access management, endpoint security, and technical troubleshooting.
• Ability to document technical findings clearly and elevate issues according to defined procedures.
• Two or more relevant industry certifications preferred. Candidates without certifications must be able to demonstrate equivalent technical preparation through labs, projects, coursework, internships, or practical experience.

Success Measures

Within 90 days, the analyst should have completed onboarding, able to follow established procedures for routine security operations work, maintain clear ticket notes, and elevate alerts appropriately.

Within 6 months, the analyst should handle routine alerts, phishing reviews, vulnerability tracking, MDR follow-up, and recurring tasks using established runbooks with limited assistance. They should recognize issues requiring escalation or review and regularly contribute to runbook or reporting updates.

Within 12 months, the analyst should perform routine security operations tasks with minimal supervision, maintain accurate records, coordinate follow-up with internal teams, and contribute practical improvements to workflows and documentation.

Additional Information

Professional development opportunities include security certification support, exposure to enterprise security operations across multiple domains, and a clear growth path within the security organization.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.

Our Commitment to Equal Opportunity

United Communications is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.

Drug-Free Workplace Statement

United Communications is committed to maintaining a safe, drug-free workplace. Employment offers are contingent upon successful completion of required pre-employment drug testing. Employees may also be subject to drug and/or alcohol testing in accordance with company policy and applicable federal and state laws.

Want to learn more about who we are, explore our core values, and discover additional career opportunities? Visit us atwww.united.netand join us in building the future of connectivity.