Cyber Security Help Desk Analyst

Austin Community College; New York (NY); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, and vision insurance

401(k) with company match

Professional development opportunities

Generous PTO and paid holidays

Job summary

An educational institution is seeking a Cyber Security Help Desk Analyst to join their team in New York. This role involves responding to security-related incidents, providing technical support for security tools, and managing WordPress security. Ideal candidates should have a bachelor's degree in Cybersecurity and 2+ years of experience in a technical support role. Strong customer service and communication skills are essential. The position offers a competitive salary and comprehensive benefits in a collaborative environment.

Qualifications

• 2+ years in IT help desk, security operations, or related technical support role.
• Hands-on experience with WordPress administration and security best practices.
• Working knowledge of cybersecurity principles and threats.

Responsibilities

• Monitor and respond to security alerts, incidents, and service requests.
• Provide tier 1/2 support for security tools including firewalls and antivirus.
• Monitor WordPress sites for security vulnerabilities and apply updates.

Skills

Customer service orientation

Strong analytical skills

Excellent communication

Problem-solving abilities

Education

Bachelor's degree in Cybersecurity or related field

Tools

WordPress

Firewalls

SIEM

Endpoint protection

Job description

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Employment Type: Full-Time
Location: ONSITE – New York, NY
Department: Information Security / IT Operations

About the Role

We are seeking a dedicated Cyber Security Help Desk Analyst to join our growing security team. This role serves as the first line of defense for security-related incidents and requests, providing technical support while maintaining our organization's security posture. The ideal candidate will combine strong cybersecurity fundamentals with excellent customer service skills and WordPress technical expertise.

Key Responsibilities

Security Operations

• Monitor and respond to security alerts, incidents, and service requests through ticketing systems
• Perform initial triage and analysis of security events and potential threats
• Assist in incident response activities, including containment, investigation, and documentation
• Support vulnerability management processes and coordinate remediation efforts
• Maintain and update security documentation, procedures, and knowledge base articles

Technical Support

• Provide tier 1/2 support for security tools including firewalls, antivirus, SIEM, and endpoint protection
• Assist users with security-related issues such as account lockouts, MFA setup, and access requests
• Support secure configuration and maintenance of WordPress websites and applications
• Troubleshoot WordPress security plugins, SSL certificates, and authentication issues
• Conduct security awareness training and phishing simulation campaigns

WordPress Security Management

• Monitor WordPress sites for security vulnerabilities and apply patches/updates
• Configure and maintain WordPress security plugins and hardening measures
• Investigate and remediate WordPress-related security incidents
• Implement secure backup and disaster recovery procedures for WordPress environments
• Review and audit WordPress user permissions and access controls

Required Qualifications

• Education: Bachelor's degree in Cybersecurity, Information Technology, Computer Science, or related field (or equivalent work experience)
• Experience: 2+ years in IT help desk, security operations, or related technical support role
• Technical Skills:
  • Working knowledge of cybersecurity principles, threats, and attack vectors
  • Hands‑on experience with WordPress administration and security best practices
  • Familiarity with security tools (antivirus, firewalls, SIEM, EDR)
  • Understanding of network protocols, authentication systems, and encryption
  • Experience with ticketing systems and ITSM platforms
• Soft Skills:
  • Excellent communication skills with both technical and non-technical audiences
  • Strong analytical and problem‑solving abilities
  • Customer service orientation with patience and professionalism
  • Ability to work independently and collaboratively in a hybrid environment

Preferred Qualifications

• Security certifications such as Security+, CySA+, CEH, or GIAC
• Experience with security frameworks (NIST, CIS Controls, ISO 27001)
• Knowledge of scripting/automation (Python, PowerShell, Bash)
• Familiarity with cloud security (AWS, Azure, Google Cloud)
• Experience with WordPress security plugins (Wordfence, Sucuri, iThemes Security)
• Understanding of web application security and OWASP Top 10

Hybrid Schedule

• Flexible work arrangement with regular on-site presence in NY office
• Hours: Standard business hours with occasional on-call rotation for security incidents
• Minimal travel between office locations may be required

What We Offer

• Competitive salary commensurate with experience
• Comprehensive health, dental, and vision insurance
• 401(k) with company match
• Professional development opportunities and certification reimbursement
• Generous PTO and paid holidays
• Collaborative team environment focused on continuous learning

To Apply

Please submit your resume, cover letter, and any relevant certifications.

We are an equal opportunity employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.