Cyber Security Help Desk Specialist – WordPress & IR

Austin Community College; New York (NY); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, and vision insurance

401(k) with company match

Professional development opportunities

Generous PTO and paid holidays

Job summary

An educational institution is seeking a Cyber Security Help Desk Analyst to join their team in New York. This role involves responding to security-related incidents, providing technical support for security tools, and managing WordPress security. Ideal candidates should have a bachelor's degree in Cybersecurity and 2+ years of experience in a technical support role. Strong customer service and communication skills are essential. The position offers a competitive salary and comprehensive benefits in a collaborative environment.

Qualifications

• 2+ years in IT help desk, security operations, or related technical support role.
• Hands-on experience with WordPress administration and security best practices.
• Working knowledge of cybersecurity principles and threats.

Responsibilities

• Monitor and respond to security alerts, incidents, and service requests.
• Provide tier 1/2 support for security tools including firewalls and antivirus.
• Monitor WordPress sites for security vulnerabilities and apply updates.

Skills

Customer service orientation

Strong analytical skills

Excellent communication

Problem-solving abilities

Education

Bachelor's degree in Cybersecurity or related field

Tools

WordPress

Firewalls

SIEM

Endpoint protection

Job description

An educational institution is seeking a Cyber Security Help Desk Analyst to join their team in New York. This role involves responding to security-related incidents, providing technical support for security tools, and managing WordPress security. Ideal candidates should have a bachelor's degree in Cybersecurity and 2+ years of experience in a technical support role. Strong customer service and communication skills are essential. The position offers a competitive salary and comprehensive benefits in a collaborative environment.