Cyber Operations Manager - Network/Secure Edge Engineering | Remote, USA

Lensa; Fort Worth (TX); Remote; USD 120,000 - 150,000; Full time

Job summary

A leading company is seeking a Cyber Operations Manager to lead a team of network and secure edge engineers. The role involves managing client delivery teams, ensuring high-quality service delivery, and implementing secure edge solutions. Ideal candidates will have extensive experience in network and security engineering, including Zero Trust principles, and possess strong leadership and communication skills.

Benefits

Work/life balance

Training resources

Volunteer opportunities

Remote work capabilities

Qualifications

• 3–5 years leading technical teams in MSSP or service provider environments.
• 7–10+ years in network and security engineering.

Responsibilities

• Lead a high-performing team of network and secure edge engineers.
• Establish and enforce operational standards for secure network design.
• Drive automation in policy deployment and health monitoring.

Skills

Client Communication

Cross-Team Coordination

Leadership

Education

Bachelor’s degree in Cybersecurity

Bachelor’s degree in Computer Science

Tools

SIEM

SOAR

SD-WAN

VPN

CASB

Job description

Cyber Operations Manager - Network/Secure Edge Engineering | Remote, USA

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How you'll make an impact

People

• Lead a high-performing team of network and secure edge engineers, fostering a culture of accountability, innovation, and collaboration.
• Relay management and client expectations to team members
• Coach and mentor technical staff, ensuring skill development and alignment to evolving network security trends and business priorities.
• Serve as a strategic liaison between Optiv AFC Operations and client stakeholders.
• Manage client delivery teams, overseeing performance, SLAs, and partnership effectiveness in delivering secure managed services.
• Consult with clients to proactively incorporate their requirements into the service design
• Ensure clients understand how the service operates
• Relay service success stories, risks, and outages to clients and upper management
• Partner with sales and practice managers to support sales and client management activities
• Collaborate with other managers to build synergy across functions
• Allocate resources effectively across managed security services
• Ensure high-quality, predictable service delivery using appropriate leadership styles
• Foster ownership and accountability within the team
• Track and report on resource allocation and service metrics

Process

• Establish and enforce operational standards for secure network design, change management, and incident response across hybrid environments.
• Drive automation in policy deployment, configuration, and health monitoring of edge infrastructure.
• Implement quality controls to ensure adherence to processes and procedures
• Track and report on process metrics
• Integrate telemetry into incident response workflows and SIEM/SOAR pipelines
• Develop and monitor operational KPIs such as availability, threat coverage, and performance of security tools

Technology

• Own strategy and implementation of secure edge solutions like SD-WAN, SASE, ZTNA, CASB, SWG, and DNS security.
• Modernize hybrid network infrastructure for resilience, scalability, and encryption
• Implement Zero Trust principles including identity-aware access and microsegmentation
• Integrate firewalls, VPNs, and gateways with security platforms
• Stay updated with vendor releases and technology advancements
• Consolidate technology investments to essential solutions and leverage shared technologies
• Maintain managerial knowledge of relevant technologies

What we're hiring for

• 3–5 years leading technical teams in MSSP or service provider environments, focusing on multi-tenant operations and client service delivery
• 7–10+ years in network and security engineering with hands-on experience in enterprise firewalls, SD-WAN, VPNs, SASE, and edge security solutions
• Minimum 3 years applying Zero Trust architecture principles
• Experience supporting secure cloud connectivity across AWS, Azure, GCP
• Proven ability to develop scalable onboarding and security processes
• Excellent client communication skills and cross-team coordination
• Knowledge of integrating telemetry into SIEM/SOAR platforms
• Understanding of compliance frameworks like NIST, ISO 27001, HIPAA, PCI-DSS
• Certifications such as CISSP, CCNP Security, PCNSE, or cloud/network certifications preferred
• Bachelor’s degree in Cybersecurity, Computer Science, or related field or equivalent experience
• Ability to work independently, travel, and respond to incidents as needed

Desired Qualifications

• Management experience leading Network/Secure Edge teams
• Experience in Security Operations Centers
• Familiarity with vendor technologies like Palo Alto, Cisco, Fortinet, Check Point, Zscaler, Netskope
• Certifications like CISSP, CISM, or service management certifications
• Bachelor’s degree in related fields

What You Can Expect From Optiv

• Commitment to Diversity, Equity, and Inclusion
• Work/life balance, training resources, and engaging projects
• Volunteer opportunities through “Optiv Chips In”
• Remote work capabilities where applicable

EEO Statement

Optiv is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, gender identity, sexual orientation, age, marital status, genetic information, national origin, disability, military or veteran status, or any other protected category. We respect your privacy and handle your information in accordance with our Privacy Notice.