Cyber Operations Manager - Network/Secure Edge Engineering | Remote, USA

Lensa; Boston (MA); Remote; USD 120,000 - 160,000; Full time

Job summary

A leading company is seeking a Cyber Operations Manager to lead a team of engineers in network and secure edge engineering. This role involves strategic client management, operational standards enforcement, and implementing secure edge solutions. The ideal candidate will have extensive experience in network security, team leadership, and client communication, with a focus on delivering high-quality services. Opportunities for professional development and a commitment to diversity and inclusion are key aspects of this position.

Benefits

Diversity, Equity, and Inclusion initiatives

Work/life balance resources

Professional development resources

Remote work technology support

Qualifications

• 3-5 years leading technical teams in MSSP or service provider environments.
• 7-10+ years in network and security engineering.
• Experience with cloud networking in AWS, Azure, GCP.

Responsibilities

• Lead a high-performing team of network and secure edge engineers.
• Establish and enforce operational standards for secure network design.
• Drive automation in policy deployment and configuration management.

Skills

Leadership

Client Communication

Problem Solving

Education

Bachelor’s degree in Cybersecurity

Bachelor’s degree in Computer Science

Tools

SIEM

SOAR

SD-WAN

VPN

Job description

Cyber Operations Manager - Network/Secure Edge Engineering | Remote, USA

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How you'll make an impact

People

• Lead a high-performing team of network and secure edge engineers, fostering a culture of accountability, innovation, and collaboration.
• Relay management and client expectations to team members.
• Coach and mentor technical staff, ensuring skill development and alignment with evolving network security trends and business priorities.
• Serve as a strategic liaison between Optiv AFC Operations and client stakeholders.
• Manage client delivery teams, overseeing performance, SLAs, and partnership effectiveness in delivering secure managed services.
• Consult with clients to incorporate their requirements into the service design.
• Ensure clients understand how the service operates.
• Relay service success stories, risks, and outages to clients.
• Partner with sales and practice managers to clarify service definitions and support their activities.
• Collaborate with other managers to build synergy across functions.
• Allocate resources across managed security services to ensure organizational success.
• Deliver high-quality, predictable services by applying appropriate leadership styles.
• Foster ownership and accountability within the team.
• Report on service success, risks, and outages to upper management.
• Track and report resource allocation for effective management.
• Adjust communication strategies based on the audience.

Process

• Establish and enforce operational standards for secure network design, change management, and incident response across hybrid environments.
• Drive automation in policy deployment, configuration management, and health monitoring.
• Implement and oversee quality controls to ensure process adherence.
• Measure and report on process and procedure metrics.
• Guide the integration of telemetry into incident response workflows and SIEM/SOAR pipelines.
• Develop and monitor operational KPIs such as availability, threat coverage, and performance.

Technology

• Own the strategy and implementation of secure edge solutions like SD-WAN, SASE, ZTNA, CASB, SWG, and DNS security.
• Modernize and secure hybrid network infrastructure for resilient, scalable, and encrypted connectivity.
• Implement Zero Trust principles, including identity-aware access and microsegmentation.
• Ensure seamless integration of security platforms.
• Keep pace with vendor releases and technological advancements.
• Reduce technology debt by consolidating investments and leveraging shared solutions.
• Maintain managerial knowledge of relevant technologies.

What we're hiring for

• 3–5 years leading technical teams in MSSP or service provider environments, focusing on multi-tenant operations and client service delivery.
• 7–10+ years in network and security engineering, with hands-on experience in enterprise firewalls, SD-WAN, VPNs, SASE, and edge security solutions.
• At least 3 years applying Zero Trust principles in multi-client environments.
• Experience with cloud networking in AWS, Azure, GCP, and hybrid patterns.
• Proven process development for onboarding, security controls, and maintaining service levels.
• Excellent client communication skills, translating technical outcomes into business value.
• Knowledge of integrating telemetry into SIEM/SOAR platforms.
• Understanding of MSSP-related frameworks and compliance standards.
• Certifications such as CISSP, CCNP Security, PCNSE, or cloud/network certifications preferred.
• Bachelor’s degree in Cybersecurity, Computer Science, or related field or equivalent experience.
• Ability to work independently, with a valid driver’s license, and respond to incidents outside business hours.
• Willingness to travel at least 10%.

Desired Qualifications

• Previous management experience leading a Network/Secure Edge team.
• Experience in a Security Operations Center environment.
• Familiarity with technologies from Palo Alto, Cisco, Fortinet, Check Point, Zscaler, and NetSkope.
• Certifications like CISSP, CISM, or other managerial security certifications.
• Service management certifications such as ITIL or ISO.
• Bachelor’s degree in related fields.

What You Can Expect From Optiv

• A commitment to Diversity, Equity, and Inclusion.
• Work/life balance and professional development resources.
• Opportunities for creative problem-solving.
• Volunteer opportunities through “Optiv Chips In”.
• Remote work technology and support.

EEO Statement

Optiv is an equal opportunity employer. We consider all applicants without regard to protected characteristics. Your privacy is important to us; see our Privacy Notice.