Cyber Operations Manager - Network/Secure Edge Engineering | Remote, USA

Lensa; Boston (MA); Remote; USD 120,000 - 150,000; Full time

Job summary

A leading company is seeking a Cyber Operations Manager to lead a high-performing team in network and secure edge engineering. The role involves managing client delivery teams, ensuring operational standards, and implementing secure edge solutions. The ideal candidate will have extensive experience in network security and a strong background in Zero Trust architecture, along with excellent communication skills. This position offers opportunities for growth and a commitment to diversity and inclusion.

Benefits

Work/life balance

Training resources

Engaging projects

Volunteer opportunities

Remote work capabilities

Qualifications

• 3-5 years leading technical teams in MSSP or service provider environments.
• 7-10+ years in network and security engineering.
• Minimum 3 years applying Zero Trust architecture principles.

Responsibilities

• Lead a high-performing team of network and secure edge engineers.
• Establish and enforce operational standards for secure network design.
• Drive automation for policy deployment and health monitoring.

Skills

Leadership

Communication

Zero Trust Architecture

Education

Bachelor’s degree in Cybersecurity

Bachelor’s degree in Computer Science

Tools

AWS

Azure

GCP

Palo Alto

Cisco

Fortinet

Check Point

Zscaler

NetSkope

Job description

Cyber Operations Manager - Network/Secure Edge Engineering | Remote, USA

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How you'll make an impact

People

• Lead a high-performing team of network and secure edge engineers, fostering a culture of accountability, innovation, and collaboration.
• Relay management and client expectations to team members.
• Coach and mentor technical staff, ensuring skill development and alignment to evolving network security trends and business priorities.
• Serve as a strategic liaison between Optiv AFC Operations and client stakeholders.
• Manage client delivery teams, overseeing performance, SLAs, and partnership effectiveness in delivering secure managed services.
• Consult with clients to proactively incorporate their requirements into the service design.
• Ensure clients understand how the service operates.
• Relay service success stories, risks, and outages to clients and upper management.
• Partner with sales and practice managers to support sales activities and client management.
• Collaborate across teams to build synergy and ensure success of security services.
• Allocate resources effectively, tracking and reporting on resource utilization.

Process

• Establish and enforce operational standards for secure network design, change management, and incident response.
• Drive automation for policy deployment, configuration, and health monitoring.
• Implement quality controls to ensure process adherence.
• Develop and monitor operational KPIs.
• Integrate telemetry into incident response workflows and SIEM/SOAR pipelines.

Technology

• Own the strategy and implementation of secure edge solutions (SD-WAN, SASE, ZTNA, CASB, SWG, DNS security).
• Modernize hybrid network infrastructure for resilience, scalability, and security.
• Implement Zero Trust principles.
• Ensure integration of firewalls, VPNs, and gateways with security platforms.
• Stay current with vendor releases and technology trends.
• Reduce technology debt by consolidating solutions.
• Maintain technical knowledge relevant to service delivery.

What we're hiring for

• 3–5 years leading technical teams in MSSP or service provider environments, focusing on multi-tenant operations and client service.
• 7–10+ years in network and security engineering, with expertise in enterprise firewalls, SD-WAN, VPNs, SASE, and edge security solutions.
• Minimum 3 years applying Zero Trust architecture principles.
• Experience supporting secure cloud connectivity across AWS, Azure, and GCP.
• Proven process development for onboarding, security controls, and consistent service delivery.
• Excellent communication skills, capable of translating technical outcomes into business value.
• Familiarity with integrating telemetry into SIEM/SOAR platforms.
• Knowledge of relevant frameworks and compliance standards.
• Certifications such as CISSP, CCNP Security, PCNSE, or cloud/network certifications preferred.
• Bachelor’s degree in Cybersecurity, Computer Science, or related field, or equivalent experience.
• Ability to work independently, travel at least 10%, and respond to incidents outside of business hours.

Desired Qualifications

• Management experience leading a Network/Secure Edge team.
• Experience in Security Operations Center environments.
• Familiarity with vendor technologies like Palo Alto, Cisco, Fortinet, Check Point, Zscaler, and NetSkope.
• Additional certifications such as CISSP, CISM, or service management certifications.
• Relevant degree in Cybersecurity, Information Systems, Engineering, or related fields.

What You Can Expect From Optiv

• Commitment to Diversity, Equity, and Inclusion.
• Work/life balance, training resources, and engaging projects.
• Volunteer opportunities and remote work capabilities.

EEO Statement

Optiv is an equal opportunity employer. We consider all qualified applicants without regard to protected characteristics and respect your privacy during the application process.