Cyber Operations Lead: Critical Harm & Strategic Security

AI Chopping Block; San Francisco, Northern (CA, KY); Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Relocation assistance

Hybrid work model

Job summary

OpenAI is seeking a senior cybersecurity and cyber intelligence practitioner and operations leader based in San Francisco. You will shape complex cyber judgments, operating models, and automation strategies while building and guiding a high-performing team.

This role combines senior individual-contributor depth with people-management accountability, leading across ChatGPT, API, Codex, and related surfaces. Hybrid work and relocation support are provided.

Qualifications

• Minimum 8 years in cybersecurity, cyber intelligence, or related field.
• 4+ years leading teams or programs.
• Experience building and scaling operations or abuse-prevention capabilities.
• Ability to translate complex cyber risk into actionable guidance.

Responsibilities

• Set strategic direction for Cyber Operations and translate priorities into operating models, roadmaps, SOPs, and escalation paths.
• Serve as senior cybersecurity and cyber intelligence expert for high-risk decisions across products and platforms.
• Build trust and navigate disagreement across cross-functional teams and vendors.
• Turn policy ambiguity and reviewer disputes into clear decision rules, training, and tooling requirements.
• Build and scale reviewer capability through onboarding, coaching, calibration, and vendor partnerships.
• Own operational health across Cyber Operations, including queue coverage, productivity, quality metrics, and SLA adherence.
• Use analysis and automation to diagnose root causes, surface risk, and reduce manual effort.
• Develop durable quality and evaluation systems to improve decision quality through calibration and feedback loops.
• Create new operational capabilities from 0→1 and scale them with defined problems, partners, tests, and repeatable processes.
• Present crisp recommendations and tradeoffs to executives and partners.

Skills

Cybersecurity leadership

Experience 8+ years

People management

Automation & tooling

Policy to SOPs

Cross-functional collaboration

Executive presentation

Customer-service mindset

Tools

None

Job description

OpenAI is seeking a senior cybersecurity and cyber intelligence practitioner and operations leader based in San Francisco. You will shape complex cyber judgments, operating models, and automation strategies while building and guiding a high-performing team.

This role combines senior individual-contributor depth with people-management accountability, leading across ChatGPT, API, Codex, and related surfaces. Hybrid work and relocation support are provided.