Cyber IT Specialist - Customer-Focused Tech Support

US Defense Information Systems Agency; Arlington (VA); On-site; USD 60,000 - 75,000; Full time

Job summary

Defense Information Systems Agency in Arlington, VA, seeks a GG-11 IT support specialist to deliver direct technical assistance to customers, diagnose issues, and document steps in a ticketing system.

The role requires one year of qualifying experience, strong communication skills, and the ability to translate complex IT concepts for non-technical customers. Federal service eligibility and security requirements apply.

Qualifications

• One year of qualifying experience at GG-11 level or equivalent.
• Ability to review IT-related work for accuracy and quality.

Responsibilities

• Provide direct technical support to customers by addressing IT inquiries and diagnosing hardware/software issues.
• Assist IT projects by gathering customer requirements and documenting solutions.
• Manage customer accounts and service requests in the ticketing system.
• Assist in developing user guides or training materials.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Education

College degree in CS/Engineering/IT or related field

Job description

Defense Information Systems Agency in Arlington, VA, seeks a GG-11 IT support specialist to deliver direct technical assistance to customers, diagnose issues, and document steps in a ticketing system.

The role requires one year of qualifying experience, strong communication skills, and the ability to translate complex IT concepts for non-technical customers. Federal service eligibility and security requirements apply.