Cyber IT Support Specialist

Defense Information Systems Agency; Fort Meade (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

Defense Information Systems Agency (DISA) at Fort Meade, MD, seeks an IT Specialist to serve as the primary customer interface for IT issues, diagnosing and resolving moderately complex problems in IT systems, hardware, and software.

The role supports IT projects, liaises with vendors, and helps develop customer policies and training materials. Must be a U.S. citizen with security eligibility.

Qualifications

• Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or 24 semester hours in these fields.

Responsibilities

• Serves as primary customer interface for IT issues, providing technical support for incidents and inquiries.
• Diagnoses and resolves moderately complex problems related to IT systems, hardware and software.
• Assists in IT project work by gathering requirements and supporting acquisitions.
• Operates IT tools to manage customer data and resolve service tickets.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Education

Bachelor’s degree in computer science or related field

Tools

Ticketing system

Job description

Defense Information Systems Agency (DISA) at Fort Meade, MD, seeks an IT Specialist to serve as the primary customer interface for IT issues, diagnosing and resolving moderately complex problems in IT systems, hardware, and software.

The role supports IT projects, liaises with vendors, and helps develop customer policies and training materials. Must be a U.S. citizen with security eligibility.