Cyber Incident Communications Lead

Cypfer; Miami (FL); In loco; USD 70.000 - 110.000; Tempo pieno

Descrizione del lavoro

CYPFER in Miami, FL seeks a Tactical Communication Specialist to serve as the initial contact for time-sensitive cyber incidents, coordinating with clients and internal teams to activate rapid responses. The role requires calm under pressure, strong organizational skills, and excellent written and verbal communication to ensure clear information flow and effective escalation during high-pressure events.

As part of crisis response, you will document intake, manage secure communications, and track

Competenze

• Bachelor's degree in a related field or equivalent work experience.
• Technical proficiency in cyber threat research and analysis.
• Strong client relationship management skills.
• Excellent written and verbal communication for client-facing environments.
• Demonstrated ability to stay organized and detail-oriented while managing multiple incidents.

Mansioni

• Serve as the initial point of contact for inbound, time-sensitive cyber incidents.
• Coordinate rapid scoping calls with clients and internal stakeholders.
• Act as the primary client-facing communications contact during early-stage incidents.
• Collect, organize, and document intake information to support operational readiness and SOW drafting.
• Create and manage secure internal communication channels for active incidents.
• Track incident status, action items, and dependencies; follow up to move cases forward.
• Support post-scoping operational steps, including secure data exchange and handoffs.
• Maintain detailed case notes, timelines, and communication records throughout the lifecycle.
• Escalate risks, blockers, or urgent issues promptly to appropriate internal stakeholders.

Conoscenze

Cyber threat analysis

Client relationship management

Written and verbal communication

Organized & detail-oriented

Under pressure

Prioritization

Professional judgment

Formazione

Bachelor's degree

Equivalent work experience

Descrizione del lavoro

CYPFER in Miami, FL seeks a Tactical Communication Specialist to serve as the initial contact for time-sensitive cyber incidents, coordinating with clients and internal teams to activate rapid responses. The role requires calm under pressure, strong organizational skills, and excellent written and verbal communication to ensure clear information flow and effective escalation during high-pressure events.

As part of crisis response, you will document intake, manage secure communications, and track