Cyber Defense SOC Analyst – Remote Options

Ballast Services Inc.; Florida; Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, Vision, LifeInsurance

Flexible location: Tampa office &

401k company match

Paid time off

Job summary

Ballast Services Inc. in Tampa Bay, Florida, is seeking a Security Operations Technician to join our cybersecurity managed services team.

The role bridges Service Desk, SOC, and Engineering, applying ITIL-based procedures and serving as a control point for critical customer communications. The ideal candidate has strong Windows workstation and server administration skills, enjoys troubleshooting, and is building a career in cybersecurity.

Qualifications

• 3+ years of experience in IT support, systems administration, or cybersecurity.
• Strong knowledge of Windows 10/11 and Windows Server OS.
• Experience troubleshooting laptops, desktops, and user issues.
• Understanding of Entra ID and Active Directory
• DNS
• DHCP
• Group Policy
• Microsoft 365
• Experience supporting server infrastructure.
• Ability to analyze logs and troubleshoot technical issues.
• Strong written communication and documentation skills.

Responsibilities

• Review and triage endpoint detection and response (EDR) alerts and security incidents.
• Investigate suspicious and malicious activity on workstations and servers.
• Validate threat remediation activities and document findings.
• Monitor endpoint security agent health and coverage.
• Assist with incident investigations and containment activities.
• Escalate confirmed security events to senior security engineers.
• Review vulnerability scan results from security platforms.
• Validate findings and eliminate false positives.
• Track remediation progress and follow up with internal teams and customers.
• Assist with monthly vulnerability reporting and customer reviews.
• Support vulnerability remediation efforts across Windows, Linux, and cloud environments.
• Monitor patch compliance across customer environments.
• Investigate failed Windows, Office, and third-party application updates.
• Assist with deployment and validation of security patches.
• Troubleshoot update-related issues using Windows Update, RMM, and endpoint management tools.
• Support monthly patch management cycles and maintenance windows.
• Troubleshoot advanced laptop and desktop issues.
• Resolve operating system, performance, and application problems.
• Diagnose connectivity, authentication, and Microsoft 365 issues.
• Support endpoint management and security tooling.
• Document investigations, findings, and remediation activities.
• Create and update operational runbooks and procedures.
• Maintain customer asset, vulnerability, and remediation records.
• Contribute to process improvement and automation initiatives.

Skills

Windows administration

Troubleshooting

Incident response

Written communication

Tools

Entra ID

Active Directory

DNS

DHCP

Group Policy

Microsoft 365

Azure

AWS

SentinelOne

Job description

Ballast Services Inc. in Tampa Bay, Florida, is seeking a Security Operations Technician to join our cybersecurity managed services team.

The role bridges Service Desk, SOC, and Engineering, applying ITIL-based procedures and serving as a control point for critical customer communications. The ideal candidate has strong Windows workstation and server administration skills, enjoys troubleshooting, and is building a career in cybersecurity.