CX Training Lead - Onboarding & Enablement

Harte Hanks; Greenville (SC); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health and Wellness (Medical, Dental,

Health Savings Account (HSA)

Educational Assistance

Voluntary plans (critical illness, etc

401k with company match

Job summary

Harte Hanks is seeking a Training professional to lead the development and delivery of onboarding, ongoing learning, and cross-skill training programs for our contact center teams. This role will drive engagement and measurable improvements in graduation rates and quality metrics.

Responsibilities include facilitating classroom and virtual sessions, assessing learner progress, and collaborating with Operations and Quality to address learning gaps.

Qualifications

• 2-3 years of training, facilitation, and learning and development experience in a BPO or contact center environment.
• Experience designing, developing, and delivering instructor-led and virtual blended learning programs.
• Ability to assess training effectiveness through coaching and learner feedback.

Responsibilities

• Design and deliver onboarding, new hire, and continuous learning programs.
• Facilitate training sessions in classroom and virtual settings to maintain an engaging learning environment.
• Monitor trainee progress, conduct assessments, role plays, and provide coaching to close gaps.

Skills

Training delivery

Curriculum development

Facilitation

Coaching

Learning analytics

Education

Bachelor's degree in a related field

Tools

LMS

CRM platforms

Microsoft Office

AI content tools

Job description

Harte Hanks is seeking a Training professional to lead the development and delivery of onboarding, ongoing learning, and cross-skill training programs for our contact center teams. This role will drive engagement and measurable improvements in graduation rates and quality metrics.

Responsibilities include facilitating classroom and virtual sessions, assessing learner progress, and collaborating with Operations and Quality to address learning gaps.