CX Team Lead: Coaching & Service Excellence

Aventon; Brea (CA); On-site; USD 34,000 - 49,000; Full time

Job summary

Aventon, a California-based electric bicycle company, is seeking a Customer Experience Lead in Brea to support the Customer Experience Supervisor by providing daily leadership and guidance to the CX team.

This role focuses on developing others, fostering a collaborative and accountable environment, and resolving complex customer issues with professionalism and empathy, reinforcing Aventon's people-first culture and continuous improvement.

Responsibilities

• Lead day-to-day Customer Experience team operations and coaching.
• Serve as SME to deliver exceptional service across technical and customer support.

Job description

Aventon, a California-based electric bicycle company, is seeking a Customer Experience Lead in Brea to support the Customer Experience Supervisor by providing daily leadership and guidance to the CX team.

This role focuses on developing others, fostering a collaborative and accountable environment, and resolving complex customer issues with professionalism and empathy, reinforcing Aventon's people-first culture and continuous improvement.