Customer Experience Lead

Aventon; Brea (CA); On-site; USD 34,000 - 49,000; Full time

Job summary

Aventon, a California-based electric bicycle company, is seeking a Customer Experience Lead in Brea to support the Customer Experience Supervisor by providing daily leadership and guidance to the CX team.

This role focuses on developing others, fostering a collaborative and accountable environment, and resolving complex customer issues with professionalism and empathy, reinforcing Aventon's people-first culture and continuous improvement.

Responsibilities

• Lead day-to-day Customer Experience team operations and coaching.
• Serve as SME to deliver exceptional service across technical and customer support.

Job description

About Aventon

Aventon is an electric bicycle company that is passionate about creating high-quality, stylish, and affordable ebikes. We believe that e-bikes have the potential to revolutionize transportation and make it more accessible for everyone. Aventon is committed to providing our customers with the best possible riding experience, and we are always looking for ways to improve our products and services.

Position Summary

The Customer Experience Lead supports the Customer Experience Supervisor by providing day-to-day leadership, coaching, and operational guidance to the Customer Experience team. This role serves as a subject matter expert, helping team members deliver exceptional service across technical and customer support while ensuring a consistent, high-quality customer experience.

The Customer Experience Lead is passionate about developing others, fostering a collaborative and accountable team environment, and resolving complex customer issues with professionalism and empathy. By leading through example, this role reinforces Aventon's people-first culture, supports continuous improvement, and helps the team achieve its performance and customer satisfaction goals.

Job posting details for Customer Experience Lead at Aventon in Brea, California. Compensation / salary range: 30 - 30 USD, hourly. ClimateTechList gathers 8,000+ job openings from over 495 climate tech companies and updates them daily.