CX Ops & Automation Specialist (Billing & Support)

Together AI; San Francisco (CA); Hybrid; USD 140,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Equity

Competitive benefits

Job summary

Together AI, the AI Native Cloud, is hiring a CX Operations Specialist in San Francisco. You will be the first hire in a new function, balancing support work with building automation that speeds the whole Customer Experience team.

You’ll own billing, refunds, and monthly credit reporting while partnering with Commerce, Billing, and Finance. Based at our SF headquarters with a hybrid work model, you’ll transform repeatable processes into reliable agent workflows, and grow into ownership over QA

Qualifications

• Experience in a customer-facing support or operations role.
• Ability to design automated workflows from repeatable steps.
• Comfort using a terminal and reading JSON responses.
• Strong written communication and empathy to explain technical terms to customers.
• Experience owning a ticket queue and meeting response targets.
• Ability to manage multiple workstreams and switch context frequently.

Responsibilities

• Own billing and account support: triage, respond, and resolve, or route to the right team
• Process refunds, investigate disputed charges, and resolve payment declines, changes, and credits
• Handle account setup, including SSO configuration for identity providers
• Manage monthly reporting of customer credit requests, supporting forecasting and contract-aligned reports
• Build and maintain agent skills that automate repeatable steps of billing and credit work
• Work with Commerce on product delivery, credit deposits, order fulfillment, and endpoints
• Raise friction in billing workflows and turn it into clear requirements
• Agree on priorities with manager based on hours saved and error reduction

Skills

Customer-facing support

Problem solving

Attention to detail

Multitasking

Empathy

Written communication

Tools

Zendesk

Pylon

Command line

Job description

Together AI, the AI Native Cloud, is hiring a CX Operations Specialist in San Francisco. You will be the first hire in a new function, balancing support work with building automation that speeds the whole Customer Experience team.

You’ll own billing, refunds, and monthly credit reporting while partnering with Commerce, Billing, and Finance. Based at our SF headquarters with a hybrid work model, you’ll transform repeatable processes into reliable agent workflows, and grow into ownership over QA