CX Systems & AI Operations Coordinator

Tecovas; Austin (TX); On-site; USD 34,000 - 37,000; Full time

Job summary

Tecovas, based in Austin, TX, seeks a CX Systems & Process Coordinator to oversee the setup and maintenance of customer experience tools, test AI agents, and drive process improvements from testing to rollout.

You will manage workflows, documentation, data quality, and cross‑team coordination to ensure reliable customer support operations. This role emphasizes detail, organization, and proactive problem solving while contributing to a growing direct‑to‑consumer brand.

Qualifications

• 1–2 years in customer experience, support operations, systems administration, or a similar coordination role.
• Hands‑on experience with the back‑end settings of a business tool, such as a CRM system, help desk, ticketing, ecommerce, or scheduling platform.
• Strong spreadsheet skills and real comfort working with data, including filtering, pivots, lookups, and clean reporting.
• Clear, organized written communication, with a habit of documenting your work as you go.

Responsibilities

• Handle the everyday setup and upkeep of the tools our customer experience team runs on, including users, permissions, queues, routing rules, templates, and tags.
• Keep our help articles and knowledge base accurate and current, both for the team and for the AI agents that rely on them.
• Test changes to systems and workflows in a safe practice environment before they go live, then confirm they work as intended once released.
• Watch system health and data quality day to day, catch errors and broken connections, and fix or elevate them quickly.
• Run test cases against our AI agents and automations before each release, record the results, and re-test after fixes are made.

Skills

CRM tools

Data analysis

AI familiarity

No-code automation

Tools

CRM systems

Help desk software

Ticketing platform

Ecommerce platform

Job description

Tecovas, based in Austin, TX, seeks a CX Systems & Process Coordinator to oversee the setup and maintenance of customer experience tools, test AI agents, and drive process improvements from testing to rollout.

You will manage workflows, documentation, data quality, and cross‑team coordination to ensure reliable customer support operations. This role emphasizes detail, organization, and proactive problem solving while contributing to a growing direct‑to‑consumer brand.