CX Operations & AI Automation Coordinator

Tecovas; Austin, Northern (TX, KY); Hybrid; USD 71,635,000 - 77,146,000; Full time

Job summary

Tecovas, based in Austin, TX, is seeking a CX Systems & Process Coordinator to manage the customer experience tools, AI agents, and related automations. You’ll test, monitor, and roll out process improvements while coordinating with cross‑team stakeholders to keep systems running smoothly.

The role requires 1–2 years in CX or related ops, strong data/reporting skills, and comfort with AI/no‑code tools. On‑site Austin position with a competitive hourly range and comprehensive benefits.

Qualifications

• 1–2 years in customer experience, support operations, systems administration, or similar coordination role.
• Hands‑on experience with back‑end settings of business tools (CRM, help desk, ticketing, ecommerce, or scheduling).
• Strong data reporting with spreadsheets and clean data presentation.

Responsibilities

• Handle setup and upkeep of customer experience tools: users, permissions, queues, routing, templates, tags.
• Keep knowledge bases and AI agent content accurate and current.
• Test changes in safe environments before live release and verify post‑release functionality.
• Monitor system health and data quality, fix errors, and elevate as needed.
• Run test cases on AI agents and automations; document results and retest after fixes.
• Flag incorrect AI responses, handoffs, loops, and escalations in real time.
• Update AI agent instructions and document changes carefully.
• Support rollout of process improvements from start to finish, including testing and documentation.
• Maintain backlog of improvement work and track progress across teams.

Skills

Spreadsheet skills

Written communication

JSON/APIs basics

No-code automation concepts

CRM/back-end settings

Tools

Zapier

Make (Integromat)

SQL basics

APIs

Job description

Tecovas, based in Austin, TX, is seeking a CX Systems & Process Coordinator to manage the customer experience tools, AI agents, and related automations. You’ll test, monitor, and roll out process improvements while coordinating with cross‑team stakeholders to keep systems running smoothly.

The role requires 1–2 years in CX or related ops, strong data/reporting skills, and comfort with AI/no‑code tools. On‑site Austin position with a competitive hourly range and comprehensive benefits.