CX Systems Administrator $65k - $80k CUSTOMER SUPPORT Tithe.ly CRM TECHNICAL SUPPORT AI 2d ago

ChristianTech; Northern (KY); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Sick leave

Parental leave

Life Insurance

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Remote work

Job summary

Tithe.ly is hiring a Remote CX Systems Administrator to own and optimize the core CX technology stack from Zendesk to HubSpot and associated tools. You will architect scalable workflows, ensure data integrity, and deploy automation across platforms to support churches worldwide.

Ideal candidates have 3+ years in SaaS administration, strong experience with Zendesk and HubSpot, and a proven ability to map complex conditional processes and integrations.

Qualifications

• 3+ years of technical administration experience within a SaaS environment.
• Deep administrative experience with Zendesk and HubSpot, incl. complex routing and integrations.
• Strong ability to map complex conditional processes (If/Then logic) prior to build.
• Solid understanding of SaaS integration methods: webhooks, APIs, and middleware tools.

Responsibilities

• Own the CX tech stack, including Zendesk, Community Software, and related CX tools.
• Manage data mapping, sync logic, and integrations across HubSpot, Zendesk, and ChurnZero.
• Build and maintain complex automated workflows and triggers across CX systems.

Skills

Zendesk admin

HubSpot admin

APIs & webhooks

Workflow testing

SaaS integration

Conditional logic

Remote work

Tools

Zapier

Workato

Assembled

ChurnZero

ProsperStack

Job description

# Tithe.ly is hiring a Remote CX Systems AdministratorRemoteFull-time$65,000 - $80,000Apply NowSkillsetCRMTechnical SupportAISaaSSystem Administration---As a **Customer Experience (CX) Systems Administrator**, you will serve as the technical backbone of Tithely's customer experience engine by leading the administration, configuration, and optimization of our core CX technology stack. In this role, you will architect scalable workflows, maintain data integrity across platforms, and build the automation logic that powers our AI and workforce management tools, ensuring our teams can efficiently support churches around the world.Primary Responsibilities of the Role**System Administration & Integration Management*** Serve as the full technical owner of Zendesk (triggers, macros, routing logic), Community Software, and associated CX tools.* Manage data mapping, sync logic, and technical integrations between core platforms, including HubSpot, Zendesk, and ChurnZero.* Build and maintain complex automated workflows, nested triggers, and custom fields across all internal and external CX systems.* Configure feedback mechanisms via Simplesat and manage automated retention/cancellation workflows in ProsperStack.**Internal Tooling, Workforce & AI Support*** Administer workforce management platforms (Assembled) and deploy, tune, and optimize AI Agents to improve operational efficiency.* Provide technical maintenance for specialized applications, including the Customer Context App, text validation tools, and Trucentive.* Serve as the primary technical escalation point for internal team members experiencing issues within the CX technology stack.**Data Governance & Vendor Management*** Conduct regular system audits to eliminate redundant tags, repair broken automations, and manage user security and permission settings.* Interface directly with software vendors to resolve technical issues and evaluate new features that enhance team capabilities.* Execute CX operations and technical initiatives to support the scaling needs of the broader Customer Experience department.**Qualifications**A Successful Candidate Will:* **Optimize Work Processes:** Know the most effective and efficient processes to get things done, focusing on continuous improvement and managing systems at scale.* **Cultivate Innovation:** Introduce new, practical ideas and approaches to solve complex operational challenges.* **Drive Results:** Persist in accomplishing key objectives despite setbacks, maintaining high standards for system reliability and operational uptime.* **Be Resourceful:** Effectively deploy tools, technology, and internal processes to solve problems and support cross-functional teams.* **Have a Strategic Mindset:** See ahead to future technical requirements and translate operational needs into scalable automation logic.**Required Technical Qualifications:*** 3+ years of technical administration experience within SaaS environment.* Deep administrative experience with Zendesk and HubSpot, including complex routing, workflows, and integrations.* Strong logical reasoning skills with experience mapping out complex, conditional processes (If/Then logic) prior to build.* Solid understanding of SaaS integration methods, including webhooks, APIs, and middleware tools (e.g., Zapier, Workato).* Meticulous attention to detail and a track record of rigorous workflow testing prior to deployment.**Preferred Technical Qualifications:*** Hands-on experience with workforce management (WFM) tools such as Assembled, or customer success platforms like ChurnZero.* Experience deploying and tuning AI-powered customer service agents or automated support tools.* Background supporting CX, Support, or Customer Success teams in a high-growth SaaS or faith tech organization.**Office Requirements:*** We are a fully distributed team (100% remote) with travel sometimes required 1-2 times per year.* A stable work environment with designated workspace and access to high-speed internet.* US-based and legally able to work full time in the US. Sponsorships are not available at this time.* Tithely is currently able to employ in the following states**:** AL, AR, AZ, CA, CO, FL, GA, IA, ID, IL, IN, KS, KY, MA, MI, MN, MT, NC, NE, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WV**Additional Information**Health insurance, dental, vision for your family, 401K, paid time off, sick leave, parental leave, and more. We believe taking care of our team is important and want to be sure you have what you need.### Benefits* 401(k)* Remote Work* Medical Insurance* Vision Insurance* Dental Insurance* Paid Time Off* 401(k) Matching* Learning Budget* Parental Leave* Life Insurance* Flexible Spending Account (FSA)* Health Savings Account (HSA)Please mention you found this role on Christian Tech Jobs!Apply Now