CX Strategy & Solutions Associate, Card

Testing Site - JPMC; New York (NY); On-site; USD 90,000 - 140,000; Full time

Job summary

Testing Site - JPMC's CX Insights & Experience team seeks an Associate in Strategic Initiatives and Solutions to support CX strategies for the Card & Connected Commerce businesses. You will collaborate on cross-functional projects that address customer pain points, improve journey performance, and deliver innovative solutions aligned with our CX vision.

Use analytics tools, including AI-driven insights and journey analytics, to gather and synthesize customer data.

Qualifications

• Bachelor’s degree required.
• Minimum 5 years of experience in CX, strategy, analytics, or related fields within financial services, card business, or data-driven industries.
• Experience supporting cross-functional projects and working in collaborative environments.
• Proficiency in analytics, including experience with AI-driven tools, sentiment analysis, or journey analytics.
• Strong problem-solving and organizational skills.
• Excellent communication and stakeholder engagement abilities.
• Ability to learn quickly and adapt to changing priorities.

Responsibilities

• Support the integration of CX principles into strategy development, roadmap planning, and execution.
• Apply a product owner mindset to help translate customer insights into actionable solutions.
• Contribute to special projects that address business challenges and evolving customer needs.
• Develop knowledge of the card business and financial services to inform decision-making.
• Use analytics tools to gather and synthesize customer insights, including AI-driven tools and journey analytics.
• Assist in monitoring and reporting on the effectiveness of CX initiatives, using data to refine strategies.
• Collaborate with cross-functional teams to ensure efficient delivery of solutions.
• Communicate findings and recommendations clearly to stakeholders.
• Adapt to ambiguous environments and demonstrate a willingness to learn new areas.

Skills

Analytical thinking

Communication

Stakeholder engagement

Problem-solving

Education

Bachelor's degree

Tools

AI-driven tools

Sentiment analysis

Journey analytics

Job description

Testing Site - JPMC's CX Insights & Experience team seeks an Associate in Strategic Initiatives and Solutions to support CX strategies for the Card & Connected Commerce businesses. You will collaborate on cross-functional projects that address customer pain points, improve journey performance, and deliver innovative solutions aligned with our CX vision.

Use analytics tools, including AI-driven insights and journey analytics, to gather and synthesize customer data.