CX Strategist

TEKsystems; Oregon (WI); Hybrid; USD 229,233,000 - 243,560,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave

Job summary

TEKsystems is seeking a CX Strategist to lead CX strategy across a portfolio of clients with increasing complexity, delivering transformative digital solutions. You will drive implementation, conduct research, and facilitate workshops, collaborating with UX, Design, Brand, Content, Data and Technology teams.

This remote contract role emphasizes leadership in human-centered design and strategy across multiple touchpoints.

Qualifications

• 3–5+ years of CX/UX or Product strategy experience in an agency or consultancy.
• Expertise in human-centered research methodologies and techniques.
• Experience designing and leading ideation, collaboration or design workshops grounded in design thinking.

Responsibilities

• Build trust in clients by supporting their business goals with CX strategy recommendations.
• Design and conduct CX research activities and synthesize actionable insights.
• Design and facilitate collaborative ideation and workshops with client stakeholders and team members.
• Shape strategic visions and narratives to meet client needs.
• Create artifacts to communicate findings and recommendations.
• Support design recommendations with qualitative and quantitative data.
• Develop concepts and scenarios to envision future-state interactions.
• Create roadmaps for long-term innovation and transformation programs.
• Provide leadership in CX strategy and human-centered design processes.
• Collaborate with UX, Design, Brand, Content, Data and Tech experts.
• Contribute to Strategy discipline through process improvement and thought leadership.

Skills

CX strategy

UX strategy

Product strategy

Human-centered research

Facilitation workshops

Communication skills

Storytelling

Project management

Job description

The Opportunity.

We are looking for someone with a customer experience strategy, research, and ideation skillset that has experience designing and delivering complex service design solutions across multiple customer and business touchpoints.

As our next CX Strategist, you will build and lead CX strategy across a portfolio of clients with increased complexity and strategic demand–serving as the CX Strategy subject matter expert across a spectrum of mid- to large-scale projects, with minimal oversight.

You will drive project implementation and lead advanced CX strategy, working across disciplines to bring highly polished, innovative, and transformative digital solutions to life. Although you will not directly manage people, you will regularly drive team camaraderie, bringing empathy to create safe spaces for taking risks and healthy debate.

Core Responsibilities.

• Build trust in clients by supporting their business goals with CX strategy recommendations.
• Design and conduct CX research activities, including planning, recruiting, interviewing, and synthesis, to deliver actionable insights.
• Design and facilitate collaborative ideation, evaluation, and participatory design sessions and workshops with client stakeholders and One North team members.
• Shape strategic visions/narratives to meet to clients’ needs.
• Craft well-designed artifacts to communicate findings and recommendations.
• Support design recommendations with qualitative and quantitative data.
• Develop concepts and illustrative scenarios to help clients to envision future-state interactions and build support for implementation.
• Create roadmaps to guide long-term innovation and transformation programs.
• Bring a strong point-of-view and leadership to One North’s CX strategy and human-centered design processes for clients and cross-functional teams.
• Collaborate closely with UX, Design, Brand, Content, Data and Technology experts to bring solutions to life.
• Contribute to the Strategy discipline through process improvement, thought leadership, education, and community participation.

Power Skills.

• Business Insight: Applies knowledge of business and marketplace to advance org goals.
• Action-Oriented: Takes on new opportunities/challenges with urgency, energy, and enthusiasm.
• Manages Ambiguity: Operates effectively, even when things are not certain, or clear.
• Cultivates Innovation: Creates new and better ways for the organization to be successful.
• Collaborates: Builds partnerships and works collaboratively to meet shared objectives.
• Adaptability: Adapts approach in real-time to meet shifting demands of different situations.

Required Experience.

• You bring 3-5+ years of CX, UX, or Product strategy experience in an agency or consultancy.
• You have expertise in human-centered research methodologies and techniques, such as contextual observations, in-depth interviews, design workshops, intercepts, surveys, etc.
• You have experience designing and leading ideation, collaboration, or design exercises and workshops grounded in design thinking or human-centered design principles.
• You have experience developing key CX/design strategy artifacts such as vision statements/narratives, personas, journey/experience maps, service blueprints, roadmaps, etc.
• You have experience communicating and visualizing complex and abstract ideas and concepts.
• You have experience integrating quantitative insights into deliverables to strengthen recommendations.
• You have excellent storytelling and presentation skills.
• You stay organized, managing responsibilities and meeting deadlines across a variety of projects.

Job Type & Location

This is a Contract position based out of Remote, OR.

Pay and Benefits

The pay range for this position is $80.00 - $85.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Aug 25, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.