Cx Specialist I

Socket.dev; Oberlin (KS); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Vision insurance

Dental insurance

Paid time off

Internet discount

Profit sharing

Training & development

Job summary

Nex-Tech is seeking a motivated Customer Experience Specialist to support sales and service across our product offerings. This role works directly with customers to recommend solutions, process transactions, and ensure a high level of satisfaction.

You will assist with questions about products, services, pricing, and features; process service orders, upgrades, disconnects, and payments; and help resolve issues while upholding data privacy standards.

Qualifications

• Strong customer service and sales skills.
• Ability to recommend solutions based on customer needs.
• Strong communication and problem-solving abilities.
• Attention to detail and ability to multitask.
• Working knowledge of computers and office systems.
• Positive attitude and team-oriented mindset.
• Ability to meet sales goals and performance expectations.

Responsibilities

• Sell and promote Nex-Tech products and services.
• Assist customers with questions about products, services, pricing, and features.
• Process service orders, upgrades, disconnects, and number ports.
• Accept and post customer payments and assist with billing inquiries.
• Resolve customer issues or elevate as needed.
• Support account maintenance and documentation processes.
• Maintain compliance with customer data privacy regulations.

Skills

Strong customer service

Sales ability

Solution recommendations

Communication

Problem-solving

Attention to detail

Team-oriented

Education

High school diploma or equivalent

Tools

Computers & office systems

Job description

Join Our Team as a Customer Experience Specialist

Nex-Tech is seeking a motivated and customer-focused Customer Experience Specialist to support sales and service across our product offerings. This role works directly with customers to recommend solutions, process transactions, and ensure a high level of satisfaction.

This position is ideal for someone who enjoys helping customers, driving sales, and working in a fast-paced retail or office environment.

What You'll Do:

• Sell and promote Nex-Tech and Nex-Tech Wireless products and services
• Assist customers with questions about products, services, pricing, and features
• Process service orders, upgrades, disconnects, and number ports
• Accept and post customer payments and assist with billing inquiries
• Resolve customer issues or elevate as needed
• Support account maintenance and documentation processes
• Maintain compliance with customer data privacy regulations

What You Bring:

• Strong customer service and sales skills
• Ability to recommend solutions based on customer needs
• Strong communication and problem-solving abilities
• Attention to detail and ability to multitask
• Working knowledge of computers and office systems
• Positive attitude and team-oriented mindset
• Ability to meet sales goals and performance expectations

Education & Experience:

Required: High school diploma or equivalent plus one year of customer service, sales, or related experience.

Why Nex-Tech?

• 401(k): 4% flat company contribution + up to 6% match
• Insurance: Full Health, Vision, and Dental coverage
• Time Off: Paid vacation and sick leave
• Perks: Free Nex-Tech Internet and service discounts
• Bonus: Performance-based increases and profit-sharing
• Support: Training and development opportunities

Grow Your Career at Nex-Tech!

Build your career in customer experience while helping customers stay connected with the latest technology.

Nex-Tech is an equal opportunity provider and employer.