CX Solutions Architect Contact Center Ecosystems

Miratech; Philadelphia (Philadelphia County); Remote; USD 120,000 - 160,000; Full time

Job summary

A leading company is seeking a Solutions Architect in Philadelphia. The ideal candidate will have extensive experience in CX platforms and cloud technologies, responsible for creating solution proposals and engaging with clients. The position offers remote work flexibility and a commitment to social impact.

Benefits

Health Insurance

Language Courses

Relocation Program

Professional Development Opportunities

Inclusive Environment

Qualifications

• 10+ years in CX/Contact Center ecosystems.
• 3+ years with Amazon Connect.
• 5+ years with at least two CCaaS products like Genesys and NICE.

Responsibilities

• Develop comprehensive solution proposals and statements of work.
• Analyze business requirements and create tailored solutions.
• Prepare effort and cost estimates for professional services.

Skills

Communication

Organization

Time Management

Job description

Job Description

As a Solutions Architect, you will need expertise in CX platforms (e.g., Genesys, Google, Five9, TalkDesk, Amazon, NICE) across various applications such as inbound, outbound, WFM, and other integrated technologies within the CX space (CRM, speech analytics, omni-channel CX). The role involves contributing to business growth by partnering with the Sales organization to understand client requirements and build solution proposals. Experience in deployment, integration, configuration, customization, and working with private, hybrid, and public cloud environments is essential. A willingness to enhance your technical presales skills across diverse solution areas and delivery models is also required.

Responsibilities:

• Identify and articulate the value proposition for enterprise clients by developing comprehensive solution proposals and statements of work.
• Analyze and gather business requirements from large, complex client environments; conduct research to create tailored technical solutions.
• Prepare detailed effort and cost estimates for professional services, including deployment, migration, implementation, and workshops.
• Develop end-to-end solutions, including high-level design, statements of work, and service design documentation.
• Stay current with industry trends and advancements in CCaaS/UCaaS platforms.
• Support sales engineering effectiveness through strategic insights and solution recommendations, and assist Marketing and Delivery teams with technical knowledge transfer.
• Perform other duties as required.

Qualifications:

• 10+ years of experience selling products and services within CX/Contact Center ecosystems.
• 3+ years of hands-on experience with Amazon Connect Contact Center Solutions.
• 5+ years of professional services experience with at least 2 of the following CCaaS products: Genesys, Amazon, Five9, Google, NICE, TalkDesk.
• 2+ years of experience with cloud platforms such as GCP and AWS, including AI/BOT technologies.
• Proven expertise across multiple CX applications (Inbound, Outbound, WFM) and integrated technologies (CRM, Speech Analytics, Omni-Channel CX).
• Excellent presentation and communication skills for engaging internal teams and clients effectively.
• Highly organized with strong time management skills, a self-starter attitude, and the ability to thrive in fast-paced environments.

We offer:

• A culture of relentless performance with a 99% project success rate and over 30% year-over-year revenue growth.
• Comprehensive pay and benefits, including health insurance, language courses, and a relocation program.
• Work from anywhere culture offering remote work flexibility.
• Professional development opportunities such as certification programs, mentorship, internal mobility, and internships.
• Global impact through projects for top clients and industry shaping.
• Inclusive, multicultural environment with open communication and team-building events.
• Commitment to social sustainability focusing on IT education, community empowerment, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or other protected statuses.

Additional Information

All your information will be kept confidential according to EEO guidelines.