CX Representative - Rental Discounts & Travel Perks

National Car Rental; Appleton (WI); On-site; USD 36,000 - 45,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Retirement savings plan including 401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental in Appleton, WI, seeks a Customer Experience Representative to provide friendly, efficient service and guide customers through rental processes. You will verify driver information to ensure smooth rentals and returns, with an emphasis on accuracy and guest satisfaction.

The role pays $18 per hour plus potential bonuses and is based at Appleton Airport. Schedule includes shifts Tue–Sat with Sundays/Mondays off, and opportunities for training and development.

Qualifications

• Minimum 1 year of customer service or sales experience in retail, guest services, or administrative support.
• Must be at least 18 years old.
• Must be authorized to work in the United States without today’s required sponsorship.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by explaining rental terms, vehicle features, and services.
• Offer protection products, upgrades, fuel options, and other equipment to meet customer needs.
• Provide directions, maps, and local information to customers.
• Answer calls for reservations, quotes, questions, and resolve issues with customers and other branches.
• Handle callback management and other assigned calls.
• Assess rental condition upon return and notify management of issues.
• Stay informed about vehicle maintenance needs and report them.
• Pursue training and development opportunities and participate in company training.
• Perform miscellaneous duties and maintain punctual attendance.

Skills

Customer service

Sales experience

Education

High School Diploma or GED

Job description

National Car Rental in Appleton, WI, seeks a Customer Experience Representative to provide friendly, efficient service and guide customers through rental processes. You will verify driver information to ensure smooth rentals and returns, with an emphasis on accuracy and guest satisfaction.

The role pays $18 per hour plus potential bonuses and is based at Appleton Airport. Schedule includes shifts Tue–Sat with Sundays/Mondays off, and opportunities for training and development.