CX Ops Product Lead - Connectivity & Self-Service

KellyMitchell Group

Denver (CO)

On-site

USD 68,880 - 82,656

Full time

14 days+

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Benefits offered by this job

Employee-Owned Profit Sharing (ESOP)

401K offered

Job summary

A leading IT staffing organization seeks a Product Manager to join their Customer Experience Operations team in Denver, Colorado. This role requires strong collaboration with executive stakeholders and teams to enhance customer self-service workflows and resolve internet issues. Ideal candidates will have at least 2 years of product management experience in a software environment and excellent communication skills. This position offers competitive compensation between $50.00 and $60.00 per hour and a chance to work with emerging AI technologies.

Qualifications

2+ years of Product Management experience, up to 5 years considered.
Strong written and verbal communication skills.
Experience writing user stories and product requirements.

Responsibilities

Partner with CX Operations executive stakeholders to gather product requirements.
Own and support end-to-end product workflows for customer internet issues.
Collaborate with UX/UI teams for intuitive design.
Engage with senior stakeholders to align requirements.