CX Ops Product Lead - Connectivity & Self-Service

KellyMitchell Group; Denver (CO); On-site; USD 68,880 - 82,656; Full time

Benefits offered by this job

Employee-Owned Profit Sharing (ESOP)

401K offered

Job summary

A leading IT staffing organization seeks a Product Manager to join their Customer Experience Operations team in Denver, Colorado. This role requires strong collaboration with executive stakeholders and teams to enhance customer self-service workflows and resolve internet issues. Ideal candidates will have at least 2 years of product management experience in a software environment and excellent communication skills. This position offers competitive compensation between $50.00 and $60.00 per hour and a chance to work with emerging AI technologies.

Qualifications

• 2+ years of Product Management experience, up to 5 years considered.
• Strong written and verbal communication skills.
• Experience writing user stories and product requirements.

Responsibilities

• Partner with CX Operations executive stakeholders to gather product requirements.
• Own and support end-to-end product workflows for customer internet issues.
• Collaborate with UX/UI teams for intuitive design.
• Engage with senior stakeholders to align requirements.

Skills

Communication skills

Collaborative team player

Product Management

Experience in software product environment

Experience with Jira

Experience with Confluence

Experience with Figma

Experience with AI/GPT tools

Scrum experience

Job description

A leading IT staffing organization seeks a Product Manager to join their Customer Experience Operations team in Denver, Colorado. This role requires strong collaboration with executive stakeholders and teams to enhance customer self-service workflows and resolve internet issues. Ideal candidates will have at least 2 years of product management experience in a software environment and excellent communication skills. This position offers competitive compensation between $50.00 and $60.00 per hour and a chance to work with emerging AI technologies.