Product Manager

KellyMitchell Group; Denver (CO); On-site; USD 68,880 - 82,656; Full time

Benefits offered by this job

Employee-Owned Profit Sharing (ESOP)

401K offered

Job summary

A leading IT staffing organization seeks a Product Manager to join their Customer Experience Operations team in Denver, Colorado. This role requires strong collaboration with executive stakeholders and teams to enhance customer self-service workflows and resolve internet issues. Ideal candidates will have at least 2 years of product management experience in a software environment and excellent communication skills. This position offers competitive compensation between $50.00 and $60.00 per hour and a chance to work with emerging AI technologies.

Qualifications

• 2+ years of Product Management experience, up to 5 years considered.
• Strong written and verbal communication skills.
• Experience writing user stories and product requirements.

Responsibilities

• Partner with CX Operations executive stakeholders to gather product requirements.
• Own and support end-to-end product workflows for customer internet issues.
• Collaborate with UX/UI teams for intuitive design.
• Engage with senior stakeholders to align requirements.

Skills

Communication skills

Collaborative team player

Product Management

Experience in software product environment

Experience with Jira

Experience with Confluence

Experience with Figma

Experience with AI/GPT tools

Scrum experience

Job description

Our Fortune 500 client seeks a Product Manager to join a high-visibility Customer Experience Operations (CX Ops) product team focused on internet connectivity, device troubleshooting, and customer self-service workflows. This role is a backfill for a Senior Product Manager and will partner closely with executive stakeholders, UX/UI, engineering, and offshore delivery teams.

The ideal candidate is a strong communicator, collaborative team player, and executive-facing product manager with experience working in a software product environment.

Duties:

• Partner with CX Operations executive stakeholders to gather, validate, and refine product requirements related to internet connectivity and customer troubleshooting workflows
• Own and support end-to-end product workflows for diagnosing and resolving customer internet issues, including:
• Modem/router and connectivity troubleshooting
• Device reboots and speed test flows
• Escalation to truck rolls when issues are unresolved
• Collaborate closely with UX/UI teams to design intuitive, customer-focused experiences
• Work with Scrum teams to translate requirements into clear user stories and prioritized backlogs
• Engage regularly with GVP and VP-level stakeholders to align on requirements, secure approvals, and communicate progress
• Support initiatives that improve customer outcomes while also enabling upsell opportunities (e.g., WiFi extender pods, service upgrades)
• Contribute to appointment management workflows, ensuring efficient dispatch of service technicians
• Act as a trusted thought partner within the product team—offering ideas, feedback, and sound judgment
• Use AI and GPT-based tools (including proprietary solutions) to improve efficiency and product thinking

Desired Skills/Experience:

• Ideally 2+ years of Product Management experience (up to ~5 years considered)
• Experience working in a software product environment
• Experience with Jira, Confluence, Figma, and AI/GPT tools
• Hands-on experience working with or alongside Scrum teams
• Strong written and verbal communication skills with the ability to present confidently to senior and executive-level stakeholders
• Collaborative, team-first mindset—this team values partnership and shared success
• Comfortable speaking up, offering ideas, and engaging in constructive debate
• Experience writing or contributing to user stories and product requirements (training provided if needed)
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

The approximate pay range for this position is between $50.00 and $60.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.

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