Customer Experience Operations (India)

Mercor; United States; Remote; USD 35,000 - 50,000; Full time

Job summary

Mercor is seeking a Customer Experience Operations specialist to own how experts experience our platform end to end. You will coordinate across Engineering, Operations, Product and Talent Success to fix cross-team problems and optimize workflows.

You’ll build lightweight processes, dashboards and playbooks, use AI tools to automate repetitive tasks, and report progress to product managers and leadership. A startup mindset and strong written communication are valued in this fast-moving role.

Qualifications

• Experience operating in fast-paced startup environments.
• Proven ability to coordinate engineers, product, and ops without formal authority.
• Strong written and verbal communication skills.

Responsibilities

• Own cross-functional workstreams from onboarding to payments and project matching.
• Coordinate owners across Engineering, Operations and other teams with clear priorities.
• Identify expert friction from feedback and tickets and translate into prioritized asks.
• Build lightweight processes, dashboards and playbooks to keep work moving.
• Use AI tools daily to automate repetitive work and speed up sprints.
• Report progress and risks to product managers and leadership.

Skills

Startup founder

Operations ownership

Influence leadership

AI tools

Clear communicator

Ambiguity tolerance

Tools

No-code tools

AI tooling

SQL

BI tools

Job description

Pay: $35,000 – $50,000/year
Commitment: Full time
Open to: IND
Field: Business Operations

This is a full-time internal role at Mercor, open to candidates based in India only. You will work directly as part of Mercor's team.

About the role

Mercor is looking for a Customer Experience Operations specialist to own how experts experience our platform end to end. You will be required to get things done by coordinating several owners across Engineering, Operations, Product and Talent Success, and making sure problems that cross teams actually get fixed.

What you'll do

• Own cross-functional workstreams that affect the expert experience, from onboarding and support to payments and project matching
• Coordinate several owners across Engineering, Operations and other teams: set priorities, run check-ins, unblock work and hold people to deadlines
• Spot expert friction in feedback, support tickets and data, then turn it into clear, prioritized asks with respective teams across timezones
• Build and run lightweight processes, dashboards and playbooks that keep work moving without heavy overhead
• Use AI tools every day to automate repetitive work, summarize feedback, draft processes and speed up sprint cycles
• Report progress and risks clearly to product managers & leadership

Who you are

• An operator who gets things done: you have founded or run a startup, or held a high-ownership operations, product ops or chief-of-staff style role
• Comfortable leading through influence and coordinating engineers, operators and other stakeholders without formal authority
• Fluent with AI tools (Claude, agents, automation tools) and keen to find new ways to use them
• Organized and structured, with sound judgment on what matters most
• A clear, concise writer and communicator
• Comfortable with ambiguity and a fast-moving startup environment

Nice to have

• Experience with marketplaces, gig or contractor platforms, or customer or talent experience functions
• Comfort with data: SQL, spreadsheets or BI tools
• Experience building internal tools or workflows with no-code or AI tooling