Philadelphia-Based Senior CX Analyst: NPS Insights

OG Consulting, Inc.; Philadelphia (Philadelphia County); Hybrid; USD 75,000 - 110,000; Full time

Job summary

OG Consulting, Inc. is seeking a Senior CX Analyst to advance NPS-focused insights and CX metrics from Philadelphia. You will analyze data, build dashboards, and translate findings into clear narratives for stakeholders, collaborating across CX, Research, and Analytics teams.

The role emphasizes data storytelling, strong communication, and hands-on use of Excel and BI tools, with Philadelphia-based work four days per week.

Qualifications

• 3–6 years of analyst experience in CX, market research, or related fields.
• Strong analytical skills with large datasets.
• Experience with CX/NPS metrics and survey data.
• Proficient in Excel; familiarity with Tableau/Power BI.
• Data storytelling and ability to translate data into insights.
• Excellent written and verbal communication.
• Knowledge of quantitative research and survey methodologies; qualitative experience is a plus.
• Ability to work across data sources and collaborate with stakeholders.
• Based in Philadelphia, PA.

Responsibilities

• CX & NPS analysis to identify trends and drivers.
• Data synthesis from multiple sources to understand performance.
• Reporting and dashboards creation and maintenance.
• Translate findings into narratives and actionable insights.
• Partner with CX, Research, Analytics to answer questions.
• Support CX measurement initiatives and pilots.
• Collaborate across teams to connect information and support CX strategy.

Skills

3–6 years experience

Strong analytical skills

CX / NPS experience

Reporting & Visualization

Data storytelling

Communication

Research knowledge

Problem solving

Organization & adaptability

Tools

Excel

Tableau

Power BI

Job description

OG Consulting, Inc. is seeking a Senior CX Analyst to advance NPS-focused insights and CX metrics from Philadelphia. You will analyze data, build dashboards, and translate findings into clear narratives for stakeholders, collaborating across CX, Research, and Analytics teams.

The role emphasizes data storytelling, strong communication, and hands-on use of Excel and BI tools, with Philadelphia-based work four days per week.