CX & Loyalty Solution Architect – Remote

KPS AG; Germany (OH); Hybrid; USD 104,000 - 138,000; Full time

Job summary

KPS AG seeks a Solution Architect to define the technical target architecture for CX and loyalty solutions, review APIs and system landscapes, and design required data flows. You will run customer workshops and coordinate with stakeholders and development teams to ensure successful integration, with optional hands-on support during implementation.

The role emphasises English fluency and collaboration across Europe, with a primary focus on remote collaboration and occasional onsite activities.

Qualifications

• Experience as a Solution Architect within CX, loyalty, CRM or e-commerce.
• Strong understanding of APIs and integration architectures.
• Experience defining target architectures and technical solution designs.
• Experience conducting customer workshops.
• Fluent English.

Responsibilities

• Define the technical target architecture for the CX and loyalty solution.
• Review existing API documentation and system landscapes.
• Define the required APIs, integrations and data flows.
• Conduct customer workshops to clarify technical requirements and required data.
• Coordinate with business stakeholders and development teams.
• Optional: Support the technical implementation of integrations.

Skills

APIs

Integration architectures

Target architectures

Customer workshops

English fluent

Job description

KPS AG seeks a Solution Architect to define the technical target architecture for CX and loyalty solutions, review APIs and system landscapes, and design required data flows. You will run customer workshops and coordinate with stakeholders and development teams to ensure successful integration, with optional hands-on support during implementation.

The role emphasises English fluency and collaboration across Europe, with a primary focus on remote collaboration and occasional onsite activities.