CX Learning & Enablement Lead — AI-Driven LMS

Speedrun Talent Network; San Francisco (CA); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Benchling is seeking a Learning & Development Manager to own how our CX teams, customers, and partners learn Benchling. You’ll build self-serve courses and learning paths and manage the learning platform to deliver them.

The role focuses on minimizing support queues by empowering users with a great self-serve experience. You'll work with CX, product, and knowledge teams to turn complex product knowledge into engaging content, use AI in content production, and drive adoption and retention through

Qualifications

• 3+ years of experience in learning & development, instructional design, or enablement within a B2B SaaS company, Life Science SaaS preferred.
• Experience designing and building end-to-end curriculum, including learning paths and assessments.
• Experience with engineering and product teams to develop learning content focused on software use and administration.
• Hands-on experience using eLearning tools and AI in content production.
• Experience administering an LMS, Docebo a plus, with governance and metrics.
• Proven project management skills; ability to own a program from scoping through launch.
• Able to lead live sessions for external audiences such as webinars.

Responsibilities

• Author courses and assessments focused on use and administration of the Benchling platform and features.
• Design and maintain LMS content architecture across three personas: internal, customer, partners.
• Leverage learner feedback and product roadmap to decide improvements for each audience.
• Develop scalable onboarding and continuous learning programs for CX roles with SMEs across CX.
• Deliver learning content in-app and via help docs.
• Own the learning platform like a product and manage day-to-day administration.
• Use AI to shorten the path from idea to published course.
• Increase program effectiveness, completion, and engagement; tie to product adoption.
• Refine governance processes for eLearning content lifecycle management.
• Collaborate with Knowledge & Digital Experience to align LMS content strategy.

Skills

Learning & development

Curriculum design

LMS administration

Content authoring

Data-driven improvement

Public speaking

Stakeholder collaboration

Education

Life science degree

Tools

Docebo

Articulate Rise 360

Skillable

Questionmark

Job description

Benchling is seeking a Learning & Development Manager to own how our CX teams, customers, and partners learn Benchling. You’ll build self-serve courses and learning paths and manage the learning platform to deliver them.

The role focuses on minimizing support queues by empowering users with a great self-serve experience. You'll work with CX, product, and knowledge teams to turn complex product knowledge into engaging content, use AI in content production, and drive adoption and retention through