CX Lead Designer: AI-Driven Patient Experience

Baylor Scott & White Health; United States; On-site; USD 76,000 - 117,000; Full time

Job summary

Baylor Scott & White Health seeks a CX Lead Product Designer to guide patient-centered digital experiences across research, design, engineering, and product teams. You will shape strategy, quality, and delivery of agentic journeys that leverage AI to anticipate needs and empower users.

You will mentor designers, establish scalable design processes and libraries, and partner with stakeholders to translate strategy into concrete experiences across platforms.

Qualifications

• 5+ years of experience in visual, interaction, or product design strategy.
• Impressive creative portfolio demonstrating your awesome work, including the ability to demonstrate a diverse range of projects.
• Experience designing agentic experiences and integrating artificial intelligence into digital journeys in meaningful and intuitive ways that build trust, prioritize user outcomes over system outputs, and foster transparent, user-centered interactions.

Responsibilities

• Build frameworks that support our evolving organization such as: UI and/or UX components, libraries, templates, workflows, collaboration tools, etc.
• Translate BSWH branding and existing patterns and frameworks into solutions that scale across different experiences.
• Transform ambiguous problem spaces into clear, user-centered solutions by applying strong UX principles, creative exploration, and imaginative problem-solving to shape incomplete requirements into innovative designs.
• Work together with stakeholders and product managers to align concepts and requirements.
• Bring concepts and requirements to life in end-to-end user experiences and choose the appropriate medium and fidelity to present them.
• Build interactive prototypes, wireframes, and/or storyboards to test ideas and communicate them internally and externally.
• Inspire trust and confidence in design recommendations by establishing clear rationale, customer insights, root cause analysis, and feedback.
• Iterate quickly and explore multiple solutions for a given problem.
• Understand and continually evangelize our customers and what they need to make informed healthcare decisions for themselves and their families.
• Stay informed on current developments in design and industry trends.
• Promote inclusive design standards and guidelines for desktop, web, and mobile.
• Collaborate with product managers, engineers, QA, and other designers to facilitate research activities, strategy sessions, ideation, design, and testing of new product and/or service concepts.

Skills

5+ years experience

Portfolio

AI experiences

Communication

Generative tools

Agile/Scrum

Design systems

Brand guidelines

Low to high fidelity

Cross-disciplinary

Education

Bachelor's or 4 years experience

Tools

Miro

Figma

FigJam

Adobe Creative Cloud

Job description

Baylor Scott & White Health seeks a CX Lead Product Designer to guide patient-centered digital experiences across research, design, engineering, and product teams. You will shape strategy, quality, and delivery of agentic journeys that leverage AI to anticipate needs and empower users.

You will mentor designers, establish scalable design processes and libraries, and partner with stakeholders to translate strategy into concrete experiences across platforms.