Cx Experience, Occasions, Associate

DoorDash USA; New York (NY); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

401(k) with matching

16 weeks parental leave

Wellness benefits

Commuter benefits match

Paid time off & sick leave

Medical, dental, and vision benefits

11 paid holidays

Mental health program

Job summary

DoorDash is seeking a detail-oriented execution lead for the Occasions team to own strategy development and rollout plans for seasonal campaigns.

You will collaborate with product, marketing, ads, and operations, guiding timelines, workbacks, and rollout roadmaps while building practical docs and training materials for operators. Strong communication and SQL-willingness are valued.

Qualifications

• 1–2 years experience in strategy and operations, project management, growth strategy, or banking.
• Track record of owning key initiatives and delivering in cross-functional teams.
• Strong written and verbal communication with structured, detail-oriented approach.
• Comfort working with data in Excel/Google Sheets; willingness to learn SQL.

Responsibilities

• Own the preparation and implementation of the execution plan for key initiatives and occasions: create campaigns, set up experiments, run tests, and implement in-app content.
• Collaborate across internal marketing and operations teams: maintain documentation, communicate status, meet deadlines.
• Review and test campaigns to ensure alignment with design standards and merchandising guidelines.
• Build documentation, setup guides, and conduct trainings so operators can execute effectively.
• Become an expert on consumer-first merchandising principles and internal tooling to lead cross-functional processes.

Skills

Strategy & ops

Project management

Cross-functional

Data analysis

Excel/Sheets

SQL basics

Job description

About the Team

The Strategy & Operations Cx Experience team owns the discovery experience for how users explore DoorDash. Our mission is to help DoorDash consumers connect with their communities and discover “what’s good” in their city. Our Occasions pod sits within this team and our mission is to help DoorDash become the #1 destination to buy anything you need around seasonal and celebratory moments. Our team designs the strategy and executes these initiatives, while making Consumers feel that DoorDash is personalized just for them. We bring together a team across product, user research, marketing, analytics and operations to collaborate on platform and content projects that bring us closer to our vision.

About the Role

We’re looking for a detail oriented, highly-motivated individual to lead the execution of our occasions, owning the strategy development and implementation needed to launch these campaigns. As our execution lead, you will work closely with multiple XFN partners and stakeholders, guiding teams on best practices, workback schedules, timelines and campaign launching. You will become an expert in all internal tooling used for campaign execution, craft the roadmap for the rollout of our occasions, help teams setup, test and launch initiatives, identify areas where we can continue to streamline the execution process, and so much more. You will report into a Manager on our Occasions team.

You’re excited about this opportunity because you will…

• Own the preparation and implementation of the execution plan for key initiatives and occasions: creating campaigns when needed, setting up experiments, conducting testing sessions and implementing in-app content
• Collaborate across internal marketing and operations teams: maintaining documentation, communicating clearly about project status, and adhering to deadlines
• Thoroughly review and test campaigns to ensure it meets design standards and merchandising guidelines, keeping the user experience in mind
• Build documentation, setup guides , and conduct trainings so that operators can execute effectively
• Become an expert on consumer-first merchandising principles and internal tooling to be able to lead cross-functional processes and forums

We’re excited about you because…

• You have 1-2 years experience working in strategy and operations, project management, growth strategy, or banking
• You have a track record of owning key initiatives, hitting goals, and succeeding in a cross-functional team environment
• You excel both as a generalist and specialist who can build the overarching strategy and deep dive into specific issues and processes to drive continuous improvement.
• You have a bias for action and track record of leading initiatives
• You bring structure, organization, and focus to your work and work with cross-functional teams, including product, marketing, ads and promos, design and other S&O functions
• You are highly organized and can efficiently manage multiple projects simultaneously
• You have expert communication skills, both written & verbal
• You are an optimistic & collaborative problem solverYou are meticulous, with a strong attention to detail
• You are comfortable working with data in excel/google sheets and willing to learn basic SQL

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$74,800 — $110,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144.