Manager, Strategy & Operations – Consumer Experience (Occasions)

Visa Hunt; New York (NY); On-site; USD 136,000 - 200,000; Full time

Job summary

DoorDash is seeking an experienced Occasions Strategy & Operations leader to set the go-to-market vision for key Occasions year-round. You will own projects from hypothesis to results, partnering with Marketing, New Verticals S&O, and DashPass to drive high-impact campaigns and monetization strategies.

You will report to the Senior Manager of Consumer Experience and will lead cross-functional efforts, analyze performance against key metrics, and mentor a growing Occasions team in a fast-paced,

Qualifications

• 5+ years in strategy, operations, consulting, business/product ops, account management, or general management.
• Creative with ability to switch between high-level thinking and hands-on execution.
• Bias toward action; thrive in a fast-paced, hybrid environment.
• Highly analytical; comfortable with data, dashboards, and experimentation.
• Proven track record of owning and scaling growth initiatives in complex environments.
• Excellent written and verbal communication; ability to influence cross-functionally.
• Excited to lead, coach, and grow a team as part of building the Occasions team.

Responsibilities

• Define and shape GTM strategy for key Occasions throughout the year.
• Own GTM execution across cross-functional teams and campaigns.
• Analyze performance against metrics to inform decisions and future initiatives.
• Partner with Marketing, New Verticals S&O, DashPass to drive cross-functional execution.
• Lead and develop direct reports as the Occasions team grows.

Skills

Strategic thinking

Cross-functional leadership

Analytical

Data proficiency

People leadership

Collaboration

Education

Bachelor's degree or equivalent

Tools

SQL

Excel

Tableau

Job description

About the Team

The Occasions team sits within DoorDash's Consumer Experience Strategy & Operations organization. Our mission is to make DoorDash the most engaging and rewarding destination for every moment worth celebrating — from major tentpoles and holidays to everyday celebrations. We partner closely with Marketing, DashPass, New Verticals S&O, and Ads & Promos to expand consumer awareness of DoorDash's full breadth of selection, add value for consumers, and deliver best-in-class go-to-market execution for key Occasions throughout the year.

About the Role

In this role, you will work with Marketing, New Verticals S&O, DashPass, and other cross-functional partners to set the strategy and execute the go-to-market vision for Occasions throughout the year — from everyday moments to major holidays.

You will own projects from hypothesis to implementation to results, and will get scrappy in order to execute high-impact GTM experiments. You'll report out on performance against key metrics — including iGOV, category GOV, category purchasers, and consumer savings — and generate insights that influence business decisions, our consumer strategy, and the future of the DoorDash consumer app.

You will report into the Senior Manager of Consumer Experience, within the Consumer Strategy & Operations organization.

Projects you may work on include planning strategy for key Occasions throughout the year, owning GTM execution across cross-functional teams, improving the efficiency of how we run Occasions, and finding creative ways to monetize Occasions and drive merchant value. You will also be responsible for creating & implementing efficient processes for working cross-functionally with our strategic partners, and for managing and developing a direct report as our Occasions team grows.

You're excited about this opportunity because you will…

• Strategize – Shape the strategy for how DoorDash shows up for key Occasions throughout the year and help decide "what we should do next"
• Build – Design and launch new Occasions initiatives and go-to-market campaigns from the ground up
• Analyze – Analyze performance against key metrics (iGOV, category GOV, consumer savings) to inform business decisions and future initiatives
• Influence – Partner with other teams — Marketing, New Verticals S&O, DashPass — to drive cross-functional and go-to-market execution
• Lead – Manage and develop a direct report as you help build out the Occasions team

We're excited about you because…

• You have 5+ years of working experience in strategy, operations, consulting, business/product operations, account management, or general management roles
• You’re creative – You love thinking about new problems, and can switch between high level strategic thinking and in-the-weeds execution as needed
• You’re a go-getter – You have a bias towards action, are comfortable with ambiguity, and are able to thrive in a fast-paced, constantly changing, hybrid work environment
• You’re analytical – You enjoy getting deep into data (SQL, Excel, Tableau, or similar) and feel comfortable translating what you're seeing into tangible insights; you are extremely comfortable operating at the lowest level of detail - advanced analytics, experimentation, dashboards
• You’re a determined operator – You're always up for a challenge and comfortable seeing things all the way through; You have a proven track record of owning and scaling growth initiatives in complex environments
• You’re a collaborator – You are an excellent written and verbal communicator, eager to build relationships with teammates and cross-functional partners; You have exceptional cross-functional leadership skills, with the ability to influence without authority
• You’re a people leader – You’re excited to manage, coach, and grow a team member as part of building out the Occasions team

Bonus points if…

• You have past start up experience
• You’re AI-fluent and familiar with prompt engineering and model evaluation
• You have experience planning or executing large-scale events, campaigns, or promotions
• You have experience partnering closely with Marketing, or in account/partner management

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$136,000—$200,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026.

Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144.