CX Experience Designer & Strategy Consultant

McorpCX; San Francisco (CA); On-site; USD 110,000 - 170,000; Full time

Job summary

McorpCX is seeking a Customer Experience Consultant on a contracted-to-full-time basis to help clients design and deliver exceptional experiences across channels.

You will work with multi-disciplinary teams and use research insights to drive experience improvements, while creating personas and journey maps to understand current experiences. Strong facilitation and presentation skills are essential.

Qualifications

• You have hands-on experience turning research insights into actionable experience improvements.
• You can create personas and journey maps to understand current experiences.
• You apply human-centered design to craft experiences and blueprints.

Responsibilities

• Take research insights and turn them into experience improvement actions and experience design recommendations
• Create personas and journey maps to understand current experience
• Use human‑centric design principles to design experiences and create experience blueprints
• Help clients define and establish criteria for assessing/measuring experience improvements tied to business outcomes
• Help clients operationalize CX designs to drive the desired business outcomes
• Travel to the client site periodically during the course of an engagement

Skills

Customer experience

Workshop facilitation

Journey mapping

Persona development

Research insights

Stakeholder communication

Human-centered design

Job description

McorpCX is seeking a Customer Experience Consultant on a contracted-to-full-time basis to help clients design and deliver exceptional experiences across channels.

You will work with multi-disciplinary teams and use research insights to drive experience improvements, while creating personas and journey maps to understand current experiences. Strong facilitation and presentation skills are essential.