CX & ERP Implementations Lead (Remote)

DualEntry; United States; Remote; USD 75,000 - 150,000; Full time

Benefits offered by this job

Equity: $60,000+ USD

Remote-first team

15 PTO days + 12 holidays

Relocation visa sponsorship to NYC

Learning & development budget

Home office stipend

Job summary

DualEntry is seeking a Customer Experience (CX) / Implementations Lead for a remote-capable role. You will own end-to-end ERP implementations and nurture long-term customer relationships, delivering stellar onboarding, go-live execution, and ongoing CX excellence.

You’ll collaborate with founders, product, and engineering to shape the roadmap from customer feedback. You’ll establish implementation methodologies and operate with high ownership in a fast-paced, equity-driven startup.

Qualifications

• 3-6+ years of experience in ERP implementations, ERP functional consulting, or accounting/advisory.
• Strong preference for an accounting or audit background (CPA or Big 4 is a major plus).
• Deep understanding of ERP systems, finance workflows, and implementation best practices.
• You’re a customer-service extraordinaire who loves solving complex problems.
• You thrive in fast-moving, early-stage environments with high ownership.

Responsibilities

• You’ll own end-to-end ERP implementations and long-term customer relationships
• You’ll deliver best-in-class onboarding, go-live execution, and ongoing CX excellence
• You’ll collaborate with founders, product, and engineering to shape the roadmap based on real customer feedback
• You’ll establish and evolve implementation methodologies, processes, and operational standards
• You’ll challenge the status quo of what world-class ERP customer success looks like
• You’ll drive outcomes that meaningfully accelerate customer adoption and satisfaction

Skills

Customer service

Problem solving

Fast-paced

Communication

Education

CPA preferred

Big 4 experience

Tools

ERP systems

Job description

DualEntry is seeking a Customer Experience (CX) / Implementations Lead for a remote-capable role. You will own end-to-end ERP implementations and nurture long-term customer relationships, delivering stellar onboarding, go-live execution, and ongoing CX excellence.

You’ll collaborate with founders, product, and engineering to shape the roadmap from customer feedback. You’ll establish implementation methodologies and operate with high ownership in a fast-paced, equity-driven startup.