CX Content Writer — Global Streaming Support

Warner Bros. Discovery; Bellevue (WA); On-site; USD 64,400 - 119,600; Full time

Benefits offered by this job

Health insurance coverage

Employee wellness program

Retirement savings plan

Job summary

A leading entertainment company in Bellevue, WA, is seeking a CX Writer to enhance the customer experience across various communication channels. The candidate will research and create support content for streaming products, leveraging AI technologies and collaborating with diverse teams. Ideal candidates should possess a Bachelor's degree, 3-5 years of relevant experience, and strong communication skills. This role offers a competitive salary and a comprehensive benefits package including health insurance and retirement plans.

Qualifications

• 3-5 years of experience writing online help content for a consumer product.
• 3-5 years of experience copywriting for consumer products or publications.
• Experience in conversational design and generative AI content creation.

Responsibilities

• Research and write content that enhances the customer experience across communication channels.
• Support and author primary inputs for generative AI solutions.
• Collaborate with a fast-paced team to craft support content.

Skills

Excellent collaborative and communication skills (written and oral)

Customer support experience

Ability to translate information into clear steps

Proficient in using quantitative and qualitative data

Highly organized and detail oriented

Education

Bachelor's degree in Communications, English, Journalism, or related field

Tools

Content management systems

Digital publishing platforms

Chatbot platforms

Job description

A leading entertainment company in Bellevue, WA, is seeking a CX Writer to enhance the customer experience across various communication channels. The candidate will research and create support content for streaming products, leveraging AI technologies and collaborating with diverse teams. Ideal candidates should possess a Bachelor's degree, 3-5 years of relevant experience, and strong communication skills. This role offers a competitive salary and a comprehensive benefits package including health insurance and retirement plans.