CX Analytics Lead — Actionable Insights & Dashboards

Pearson; Juneau (AK); Hybrid; USD 100.000 - 120.000; Vollzeit

Zusammenfassung

Pearson is seeking a Lead Specialist, Business Analytics for Customer Experience to transform customer feedback into actionable insights. You will leverage CX best practices, design use cases, and build dashboards to empower teams across products and geographies.

Collaboration with stakeholders is essential to align analytics with business goals. The role emphasizes AI-enabled analytics, data collection improvements, and presenting findings to drive strategic decisions.

Qualifikationen

• Experience applying CX measurement principles (NPS/CSAT) in practice.
• Strong data visualization and reporting capabilities with tools like Tableau, Google Data Studio or Excel.
• Able to translate analytical findings into business outcomes and actions.
• Experience supporting data, reporting, BI or data warehouse initiatives.

Aufgaben

• Analyze CX data across products and geographies to spot trends and opportunities.
• Develop insights and reports supporting defined use cases for decision making.
• Prepare and present analysis to stakeholders with audience-specific focus.
• Design, build and maintain self-service dashboards for teams.
• Apply statistical techniques for segmentation and audience deep dives.
• Build and maintain topic models to illuminate the customer journey.

Kenntnisse

CX measurement principles

Reporting & data visualization

Stakeholder communication

Problem solving

Business outcomes alignment

BI/data warehouse experience

Ausbildung

BA/BS in relevant field

CX/Business Analysis experience

Ability to manage multiple priorities

Tools

Qualtrics

Jira

Confluence

AI for analytics

Web marketing basics

JSON/XML/CSV formats

Jobbeschreibung

Pearson is seeking a Lead Specialist, Business Analytics for Customer Experience to transform customer feedback into actionable insights. You will leverage CX best practices, design use cases, and build dashboards to empower teams across products and geographies.

Collaboration with stakeholders is essential to align analytics with business goals. The role emphasizes AI-enabled analytics, data collection improvements, and presenting findings to drive strategic decisions.