CX Analytics & Growth Strategist

Uber; San Francisco (CA); On-site; USD 135,000 - 150,000; Full time

Benefits offered by this job

Bonus program

Equity award

401(k) plan

Benefits

Job summary

Uber’s Mobility Customer Experience Analytics team is seeking a data-driven analyst to transform complex customer signals into actionable insights. You’ll own North Star metrics, run rigorous deep-dive analyses, design experiments, and build analytics tools that empower non-technical partners to act with confidence.

You’ll collaborate with Product, Operations, and Finance, write SQL, use Python and LLM-powered tools, and deliver executive-level communications to influence policy and product.

Qualifications

• Bachelor’s degree in Mathematics, Statistics, Computer Science, Economics, Data Analytics, or related field.
• 3+ years of experience in analytics, business intelligence, data engineering, or a similar role.
• Proficiency in Python, R, and SQL, with a proven ability to write and understand complex queries.

Responsibilities

• Own North Star metrics and targets used to measure and drive Mobility CX strategy.
• Lead deep-dive analyses by forming hypotheses, designing experiments, and quantifying impact using ROI analysis.
• Evaluate and shape customer support design with impact tracking across traditional workflows and GenAI-powered experiences.
• Turn ambiguous business questions into data-driven recommendations to streamline the user-facing support experience and influence product, app, and policy changes.
• Build and manage self-service data products including dashboards and reporting frameworks for non-technical users and cross-functional partners.
• Develop an understanding of business performance and deliver executive-level communications to inform senior leadership.
• Collaborate with Product, Operations, and Finance to implement recommendations and perform root-cause analyses.
• Write complex SQL and use data modeling to create a single source of truth architecture.
• Use Python and LLM-powered coding tools for data transformation, automation, and model development.
• Potentially lead junior analysts and elevate analytical tools, frameworks, and processes.

Skills

Python

R

SQL

Tableau

Looker

Streamlit

LLM tools

Education

Bachelor’s degree

Tools

Tableau

Google Data Studio

Google Sheets

Excel

Looker

Streamlit

LLM tooling

Job description

Uber’s Mobility Customer Experience Analytics team is seeking a data-driven analyst to transform complex customer signals into actionable insights. You’ll own North Star metrics, run rigorous deep-dive analyses, design experiments, and build analytics tools that empower non-technical partners to act with confidence.

You’ll collaborate with Product, Operations, and Finance, write SQL, use Python and LLM-powered tools, and deliver executive-level communications to influence policy and product.