CX AI Engineer — Generative ML & LLM Ops

Cisco Systems, Inc.; San Jose (CA); Hybrid; USD 203,000 - 259,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with Cisco matching

Paid parental leave

Job summary

Cisco Systems, Inc. in San Jose, CA is seeking a senior AI/ML engineer to architect, build, and scale enterprise-grade AI/ML and Generative AI solutions powering Cisco IQ and our Customer Experience platform.

You will own robust data pipelines, low-latency model serving, and LLMOps infrastructure while partnering with product managers, data scientists, and software engineers to deliver secure, production-ready capabilities that drive measurable customer outcomes.

Qualifications

• 7+ years of related experience with a Bachelors degree, or 4+ years with a Masters degree.
• Proficient in Python and/or Java for production-grade software and APIs.
• AI/ML development experience including training, evaluation, and deployment of models using frameworks like PyTorch, TensorFlow, scikit-learn, or XGBoost.
• Generative AI/LLM development experience including RAG, embeddings, prompts, AI agents, and observability tools.

Skills

Python/Java programming

AI/ML development

Generative AI/LLM development

Data pipelines (SQL/Spark/Kafka)

Education

Bachelors degree

Masters degree

Tools

LangChain

LangSmith

OpenAI API

Anthropic Claude API

Docker

Kubernetes

REST APIs

Job description

Cisco Systems, Inc. in San Jose, CA is seeking a senior AI/ML engineer to architect, build, and scale enterprise-grade AI/ML and Generative AI solutions powering Cisco IQ and our Customer Experience platform.

You will own robust data pipelines, low-latency model serving, and LLMOps infrastructure while partnering with product managers, data scientists, and software engineers to deliver secure, production-ready capabilities that drive measurable customer outcomes.