CX AI Engineer - Generative ML & LLM Ops

Cisco Systems, Inc; San Jose (CA); Hybrid; USD 203,000 - 259,000; Full time

Job summary

Cisco Systems, Inc in San Jose, CA is seeking a senior AI/ML engineer to architect and scale enterprise-grade AI/ML and Generative AI solutions across CiscoIQ and related platforms. You will own data pipelines, low-latency model serving, LLMOps, and observability frameworks while collaborating with product managers, data scientists, and software engineers to deliver secure, production-ready capabilities.

The role requires 7+ years of related experience with a Bachelor’s degree, or 4+ years with

Qualifications

• Bachelor’s degree with 7+ years related experience or Master’s with 4+ years.
• Proficient in Python and/or Java, building production-grade software.
• Experience with PyTorch, TensorFlow, scikit-learn, XGBoost.
• Generative AI/LLM development using RAG, embeddings, prompts.
• Experience with SQL, Spark, Kafka, ETL/ELT and data platforms.

Responsibilities

• Architect, build, and scale enterprise AI/ML and Generative AI solutions.
• Own data pipelines, low-latency model serving, and LLMOps infrastructure.
• Collaborate with product managers, data scientists, and software engineers to deliver production-ready capabilities.

Skills

Python

Java

AI/ML development

Generative AI/LLM

Data pipelines

Cloud data platforms

LangChain/LangGraph

LangSmith

SQL

Spark

Kafka

Education

Bachelor’s degree + 7+ years experience

Master’s degree + 4+ years experience

Tools

LangChain/LangGraph

LangSmith

OpenAI/Anthropic APIs

Docker

Kubernetes

REST APIs

Job description

Cisco Systems, Inc in San Jose, CA is seeking a senior AI/ML engineer to architect and scale enterprise-grade AI/ML and Generative AI solutions across CiscoIQ and related platforms. You will own data pipelines, low-latency model serving, LLMOps, and observability frameworks while collaborating with product managers, data scientists, and software engineers to deliver secure, production-ready capabilities.

The role requires 7+ years of related experience with a Bachelor’s degree, or 4+ years with