CX Agent Analyst - Flexible Work & Wellness Support
Wellhub
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Benefits offered by this job
Job summary
Wellhub is seeking a customer support professional to manage daily communications across email, chat, and phone, ensuring customer satisfaction. You will research customer history to build trust and maintain accurate CRM records, categorizing tickets and escalating recurring or critical issues to leadership.
This role requires experience with Zendesk or Salesforce and Google Workspace. Residing in São Paulo with a high school or technical education is stated; Portuguese and English language
Qualifications
- Reside in São Paulo and have completed high school or technical education.
- Experience with CRM platforms Zendesk or Salesforce and productivity tools (Google Workspace).
- Native Portuguese and intermediate to advanced English are a plus.
Responsibilities
- Manage daily communications across support channels (email, chat, phone) to ensure customer satisfaction.
- Build trust through empathetic, clear, and objective communication while researching customer history.
- Maintain accurate records in CRM, categorize tickets, and escalate recurring or critical issues to leadership.
Skills
Education
Tools
Job description
Wellhub is seeking a customer support professional to manage daily communications across email, chat, and phone, ensuring customer satisfaction. You will research customer history to build trust and maintain accurate CRM records, categorizing tickets and escalating recurring or critical issues to leadership.
This role requires experience with Zendesk or Salesforce and Google Workspace. Residing in São Paulo with a high school or technical education is stated; Portuguese and English language
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