CWR-Customer Service Rep I

ManpowerGroup; Brookshire (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Supplemental Life Insurance

Short Term Disability Insurance

401(k)

Job summary

ManpowerGroup is seeking a CWR-Customer Service Rep I for the Brookshire, TX area. The role supports dispatch and delivery coordination, handling calls and emails with a customer-first mindset.

The ideal candidate will have strong customer service skills, be able to multitask in a fast-paced environment, and resolve issues professionally to improve customer experience. This on-site position includes standard dispatch-related duties and growth opportunities.

Qualifications

• Experience in a call center or customer support environment is preferred.
• Strong customer service skills with ability to resolve issues professionally.
• Ability to multitask and stay organized in a fast-paced setting.
• Proficient with Microsoft Office applications (Word, Excel, PowerPoint) and related tools.

Responsibilities

• Assist customers and business partners via telephone and email.
• Handle customer complaints in a calm, professional manner.
• Diagnose, assess, and resolve problems or issues.
• Monitor progress of delivery routes and support dispatch needs.
• Scan haul-away pods and verify stamps; process changes or cancellations to delivery orders.

Skills

Customer service

Multitasking

Communication

Problem solving

Tools

MS Project

MS Word

MS Excel

MS PowerPoint

Job description

Our client, Logistics & Transportation Operations is seeking a CWR-Customer Service Rep I to join their team. As a CWR-Customer Service Rep I, you will be part of the Customer Support team supporting dispatch and delivery coordination. The ideal candidate will have strong customer service skills, the ability to multitask in a fast-paced environment, and the confidence to resolve issues professionally which will align successfully in the organization.

Job Title: CWR-Customer Service Rep I

Location: Brookshire, TX

Shift: Monday thru Saturday 10:30 am to 7:00pm

What's the Job?

• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess, and resolve problems or issues
• Monitor progress of delivery routes and support dispatch needs
• Scan haul-away pods and verify stamps; process changes or cancellations to delivery orders

What's Needed?

• Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint
• 1-year related experience, preferably within a call center environment
• Strong customer service skills with the ability to satisfactorily resolve issues
• Solid ability to multitask with exceptional organizational skills
• Ability to thrive under pressure while delivering solutions that exceed customer expectations

What's in it for me?

• Work with a passionate team focused on fast-paced innovation and customer delivery
• Opportunity to continually advance your career
• A role where your communication and problem-solving directly impact customer experience
• Support in a dispatch-driven environment that values reliability and follow-through
• A chance to grow regardless of your background- opportunities are open to you

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis, Talent Solutions and Jefferson Wells. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.