CW IT Service Management Intern (Spring 2027)

Blue Cross and Blue Shield of Louisiana; Baton Rouge (LA); On-site; USD 21,000 - 28,000; Part time

Job summary

Blue Cross and Blue Shield of Louisiana invites student interns to gain hands-on experience in IT service management, supporting daily ITIL processes and ServiceNow workflows. Work closely with the ITSM team to monitor incidents, changes, and knowledge management while learning industry best practices.

This internship requires coursework in CS/ISDS or related field, GPA 2.5+, 20 hours weekly in spring/fall and 30–35 in summer, and strong communication.

Qualifications

• Degree program(s): Junior/senior undergrad, Master’s or recent graduate in CS/ISDS/Business/Cybersecurity or related field.
• GPA: 3.0+ preferred; minimum 2.5.
• Relevant IT coursework including ITSM/ITIL concepts and related disciplines.

Responsibilities

• Support IT Service Management (ITSM) activities and ITIL processes.
• Gain hands-on experience with Incident, Change, Problem, Knowledge, and SA/Configuration Management.
• Monitor and support service operations, maintain documentation, and contribute to process improvements while ensuring policy compliance.

Skills

ITIL knowledge

ServiceNow familiarity

Microsoft 365 proficiency

Communication

Analytical thinking

Education

Bachelor/Master in CS/ISDS/Business/Cybersecurity

Tools

ServiceNow

Microsoft Copilot

Power Platform

Job description

We take great strides to ensure our employees have the resources to live well, be healthy, continue learning, develop skills, grow professionally and serve our local communities. We invite you to apply for a career with us.

Residency in or relocation to Louisiana is preferred for all positions.

The IT Service Management Intern will support the delivery of reliable IT services by assisting with daily IT Service Management (ITSM) activities. Gain hands-on experience with ITIL processes such as Incident Management, Change Management, Problem Management, Knowledge Management, and Service Asset & Configuration Management. Help monitor and support service operations, maintain documentation, and contribute to process improvements while ensuring compliance with company policies and applicable regulations.

Required Qualifications:

• Degree program(s) / Current Status: Junior or senior level undergraduate, Master’s level or recent graduate in desired area of Computer Science, ISDS, Business Administration, Cybersecurity or related field.
• Cumulative GPA: 3.0+ GPA preferred; minimum cumulative 2.5 GPA.
• Relevant Coursework:
  • Knowledge in various Information Technology disciplines (i.e., application development, systems support, networking and operations, etc.).
  • Knowledge in: IT Service Management/ITIL Framework experience (i.e., Change Management, Incident
  • Management, Problem Management, Service Level Management, Knowledge Management, Service Asset and configuration management, Discovery, etc.

Other Qualifications:

• Must be familiar with ServiceNow or other IT Service Management (ITSM) solutions is a plus.
• Must have working knowledge of Microsoft 365 applications, including Word, Excel, PowerPoint, Teams, and Outlook. Familiarity with collaboration, automation, or AI-enabled productivity tools (e.g., Microsoft Copilot, Power Platform, or similar technologies) is a plus.
• Must demonstrate effective oral and written communication abilities
• Must demonstrate the ability to think analytically and present ideas professionally
• Self-motivated, adaptable to a changing work environment and team-oriented.
• Undergraduates must be able to work 20 hours per week during the spring and fall semesters and 30-35 hours per week during the summer.
• Basic understanding of healthcare strategic and technology trends

#LI-DNI

An Equal Opportunity Employer

All internal employees please apply through Workday Careers.

PLEASE USE A WEB BROWSER OTHER THAN INTERNET EXPLORER IF YOU ENCOUNTER ISSUES (CHROME, FIREFOX, SAFARI)

Additional Information

Please be sure to monitor your email frequently for communications you may receive during the recruiting process. Due to the high volume of applications we receive, only those most qualified will be contacted. To monitor the status of your application, please visit the "My Applications" section in the Candidate Home section of your Workday account.

If you are an individual with a disability and require a reasonable accommodation to complete an application, please contact [e-mail] for assistance.

In support of our mission to improve the health and lives of Louisianians, we encourage the good health of its employees and visitors. We want to ensure that our employees have a work environment that will optimize personal health and well-being. Due to the acknowledged hazards from exposure to environmental tobacco smoke, and in order to promote good health, our company properties are smoke and tobacco free.

We perform background and pre-employment drug screening after an offer has been extended and prior to hire for all positions. As part of this process records may be verified and information checked with agencies including but not limited to the Social Security Administration, criminal courts, federal, state, and county repositories of criminal records, Department of Motor Vehicles and credit bureaus. Pursuant with sec 1033 of the Violent Crime Control and Law Enforcement Act of 1994, individuals who have been convicted of a felony crime involving dishonesty or breach of trust are prohibited from working in the insurance industry unless they obtain written consent from their state insurance commissioner.

Additionally, we are a Drug Free Workplace. A pre-employment drug screen will be required and any offer is contingent upon satisfactory drug testing results.