Cvent, Attendee Data Management and Web Team Lead

BCD Travel; New York (NY); On-site; USD 110,000 - 125,000; Full time

Benefits offered by this job

Flexible Working

Room to Grow

Everyone has a voice

Make your move

We've got you covered

We're positive. You'll love it.

Job summary

BCD Meetings & Events (BCD M&E) in New York, NY is seeking a confident, client‑facing Team Lead to supervise the Attendee Data Management and Web Specialist teams supporting the Global Conferencing and Events function. You will balance hands‑on project work with people leadership, aligning delivery to client needs and planner priorities.

You will develop understanding of the end‑to‑end event lifecycle, manage multiple events, and act as escalation point for complex attendee scenarios while

Qualifications

• Experience leading client‑facing delivery teams.
• Extensive Cvent experience for event registration and attendee data.
• Strong Excel and reporting skills.
• Ability to manage multiple concurrent events.

Responsibilities

• Lead, coach and develop Attendee Data Management and Web Specialist teams.
• Oversee end‑to‑end delivery of online registration, event websites, attendee communications, data management, and reporting.
• Assign work, manage capacity, priorities and deadlines across events.
• Establish and reinforce quality standards for registration builds, websites, communications, data and reports.
• Serve as escalation point for delivery risks and client concerns, ensuring clear communication.

Skills

Team leadership

Cvent experience

Registration management

Event websites

Stakeholder relations

Data integrity

Reporting & analytics

Communication

Problem solving

Tools

Cvent

Excel

Job description

About Us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world's most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 60+ countries across the world, BCD M&E's team of 2,000+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can't guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.

See what life is about at BCD M&E at bcdme.com/careers

About the Role

We are looking for a confident, client-facing team leader to oversee the Attendee Data Management and Web Specialist teams that support our client's Global Conferencing and Events (GCE) function and its Event Planners. This role is the immediate supervisor to Attendee Data Managers and Web Specialists and is accountable for the teams' day-to-day delivery, service quality and development across online registration, attendee communications, event websites, data integrity and reporting.

You will balance hands-on project execution and subject matter expertise with people leadership, setting clear priorities, allocating work, coaching the team and serving as an escalation point for clients and internal partners. To align support with planner needs and business priorities, you will develop a strong understanding of the end-to-end event lifecycle, individual event requirements, and the broader GCE event calendar.

In This Role, You Will

• Lead, coach and develop the Attendee Data Management and Web Specialist teams in support of the GCE function, providing clear direction, regular feedback and day-to-day support while aligning delivery to client and Event Planner needs and priorities.
• Oversee the end-to-end delivery of online registration, event websites, attendee communications, data management, and reporting across the team's portfolio.
• Assign work and manage capacity, priorities and deadlines to support consistent delivery across simultaneous events and changing business needs.
• Establish and reinforce quality standards, review critical deliverables, and ensure appropriate quality control for registration builds, websites, communications, data, and reports.
• Serve as the primary escalation point for delivery risks, complex attendee scenarios and client concerns, driving timely resolution and clear communication.
• Partner closely with Event Planners and other stakeholders throughout the end-to-end event lifecycle, translating event objectives and logistics into effective registration journeys, attendee experiences, websites and reporting solutions.
• Act as a player-coach by directly executing select projects and providing hands‑on support for key events, while serving as a subject matter expert and escalation point for the team.
• Maintain visibility into the broader GCE event calendar to anticipate demand, align team capacity and prioritize support for key programs and business‑critical events.
• Guide the team through complex requirements involving accommodations, travel, room blocks, sessions, guest management, and other attendee logistics.
• Monitor project progress, identify risks and dependencies early, and provide concise status updates and recommendations to leadership and clients.
• Drive process improvement, documentation, and knowledge sharing to strengthen consistency, efficiency, and scalability across the function.
• Support team onboarding, training and performance development while fostering a collaborative, accountable, and service‑oriented culture.
• Maintain hands‑on knowledge of Cvent, Excel and related event technology to troubleshoot issues and provide practical guidance when needed.
• Act as the primary liaison with Cvent, partnering on platform‑related processes, best practices, enhancement opportunities and solutions that improve team efficiency, consistency and the attendee experience.

You're Good At

• Leading people with clarity, empathy, and accountability.
• Managing registration,attendee data and event websites in Cvent.
• Balancing multiple projects, setting priorities, and managing team capacity.
• Building trusted relationships with clients, vendors, and cross‑functional partners.
• Ensuring data integrity, applying quality controls, and maintaining strong attention to detail.
• Providing calm, solutions‑oriented leadership when priorities shift or issues arise.
• Turning complex requirements into clear workflows, timelines, and team direction.
• Communicating effectively with both delivery teams and senior stakeholders.
• Using reporting and operational insights to identify risks, trends, and improvement opportunities.

You Might Also Have

• 5+ years of experience in event registration, attendee management, event websites or a related event technology discipline, with strong hands‑on Cvent experience.
• Previous experience leading, supervising or coaching a team in a client‑facing delivery environment.
• Experience overseeing a portfolio of concurrent corporate events with varied complexity and stakeholder needs.
• Advanced Excel and reporting skills, with the ability to interpret data and communicate meaningful insights.
• Hands‑on experience supporting room blocks, travel, session management and other attendee logistics in partnership with vendors.
• Hospitality, meetings and events, or agency experience.
• Experience with Cvent Attendee Hub or other event management platforms.

You Should Know

• This is an in‑office position in New York, NY at least 3 - 4 days per week.
• Occasional travel and onsite event management are required for this role.

Ready to Lead the Next Level of Attendee Experience?

If you are energized by developing people, strengthening delivery and shaping exceptional digital attendee experiences, we would love to hear from you.

THE PERKS

• Flexible Working We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.
• Room to Grow Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.
• Everyone has a voice We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.
• Make your move The diversity of roles across BCD M&E's global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career - there's always room to move.
• We've got you covered Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.
• We're positive. You'll love it. It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.

Travel requirements for this role are as follows: Less than 25%

We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Cvent, Attendee Data Management and Web Team Lead is between $110,000 - $125,000. The actual pay depends on your skills, qualifications, experience, geographical location, and project budget.