Customs Trade Coordinator – Documentation & Client Service

FedEx Group; Town of Tonawanda (NY); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Retirement plan

Job summary

FedEx Logistics is seeking a detail-oriented import documentation coordinator to manage US customs paperwork for importers. Responsibilities include data entry, filing, and ensuring compliance with government regulations while delivering impeccable customer service.

The role requires HS Diploma or GED, with minimum 6 months of work experience preferred and up to one year using standard office software. You will interact with carriers, brokers, and government agencies to ensure timely release of

Qualifications

• HS Diploma or GED required.
• No industry experience required; 6+ months preferred.
• Minimum 1 year experience using computer systems and data entry in a professional/educational environment.
• Excellent verbal and written communication.

Responsibilities

• Coordinate documentation for US Customs/Government Agencies for entry of goods.
• Provide impeccable customer service to importers and internal teams.
• Obtain correct classification of goods for customs release from databases, SOPs, tariff books, or online resources.
• Data entry and processing of various import-related documentation for submission to US Customs; may handle PGA filings.
• Maintain and keep current all shipment documentation in compliance with record keeping requirements.
• Adhere to all international importing/exporting regulations.
• Work with internal staff, carriers, brokers, government agencies, and customers to deliver high-level service.
• Process agency brokerage shipments; may handle remote filings.
• Ensure all government and organizational policies are followed.

Skills

Customer service

Data entry

Communication

Problem solving

Independence

Multi-system navigation

Education

HS Diploma or GED

Job description

FedEx Logistics is seeking a detail-oriented import documentation coordinator to manage US customs paperwork for importers. Responsibilities include data entry, filing, and ensuring compliance with government regulations while delivering impeccable customer service.

The role requires HS Diploma or GED, with minimum 6 months of work experience preferred and up to one year using standard office software. You will interact with carriers, brokers, and government agencies to ensure timely release of