Customs Trade Coordinator

FedEx Group; Springfield (MO); On-site; USD 25,000 - 30,000; Full time

Job summary

FedEx Logistics is seeking a detail‑oriented Import Coordinator to manage required US customs documentation for importers. You will ensure accurate classification, perform data entry, and process related paperwork for customs submissions.

The role emphasizes impeccable customer service, compliance with international import/export regulations, and collaboration with internal teams and carriers. Training is provided, with potential remote filing duties as needed.

Qualifications

• HS Diploma or GED required.
• Minimum of 6 months work experience preferred.
• At least 1 year of experience using computer systems for data entry, document creation, and basic software navigation.

Responsibilities

• Coordinate documentation required by US Customs/Government Agencies for entry of goods into the US on behalf of importers.
• Provide impeccable customer service.
• Obtain correct classification of goods for customs release from database, SOPs, tariff book, internet or customs.
• Data entry and processing of various import related documentation for submission to US Customs and may handle all PGA's (participating Government Agencies).
• Maintain and keep current all shipment documentation in compliance with all record keeping requirements.
• Adhere to all international importing and exporting regulations.
• Work closely with other internal staff, departments, other FedEx operations, and customers to deliver high level of service to customers.
• Process agency brokerage shipments.
• May handle remote filings.
• Ensure all government and organizational policies are followed.
• Performs other duties as assigned. Paid Training Provided.

Skills

Data entry

Customer service

Communication

Time management

Organizational skills

Independent work

Education

HS Diploma or GED

Tools

MS Office Suite

Job description

Responsible for coordination of the documentation required by US Customs/Government Agencies for entry of goods into the US on behalf of importers.

Provide impeccable customer service

Obtain correct classification of goods for customs release from database, SOP's, tariff book, internet or customs.

Data entry and processing of various import related documentation for submission to US Customs and may handle all PGA's (participating Government Agencies)

Maintain and keep current all shipment documentation in compliance with all record keeping requirements.

Adhere to all international importing and exporting regulations.

Work closely with other internal staff, departments, other fedex operations, and customers to deliver high level of service to customers.

Process agency brokerage shipments.

May handle remote filings

Ensure all government and organizational policies are followed.

Performs other duties as assigned. Paid Training Provided.

HS Diploma or GED required. No industry experience required. Minimum of 6 months work experience preferred.

A minimum of one (1) year of experience using computer systems in a professional, educational, or comparable environment with the ability to perform routine tasks such as data entry, document creation, navigation of standard software applications, and operation of basic office equipment.

Excellent communication skills, verbal and written. Organizational Skills. Inter-personal skills. Problem solving skills.

Handle high volume of work. Handle time sensitive work. Ability to work independently with minimum supervision.

Ability to use multiple systems and reference material. Interact with customers, carriers, brokers, government agencies, internal staff, management of all levels, internal departments.

Preferred Qualifications:

Intermediate or above experience with Computer, MS Office Suite, multiple screens/ monitors, data entry, customer service, systems and web research. Experience working remote with minimum supervision meeting production goals. Job will require onsite work for 5 weeks, or until productivity and accuracy standards are met. Thereafter, work from home options will become available based upon company needs.

Pay Transparency:

Pay: 18.87

Additional Details: Shift: Monday- Fri 8am to 5pm. Mandatory overtime may be required during periods of high volume. In addition, working on company-recognized holidays may be necessary.

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We’re glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.

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FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.